TAYLOR KARG
Victoria,Canada
Summary
Highly motivated medical professional with the desire to take on new challenges. Excellent interpersonal, teamwork, and problem-solving skills. Adept at working effectively unsupervised, and quickly mastering new skills. Proficient in CST Cerner, Island Health Powerchart, Med Access EMR, Tops Orthodontics, Curve Dental, and Power Practice. Seeking to continue my career in a patient-focused, teamwork-minded practice!
Overview
4
4
years of professional experience
Work History
Dental Adminstrator
Happytree Dental
Victoria, British Columbia
12.2024 - Current
- Provide administrative support to dentist and hygienists, including scheduling appointments, coordinating referrals, and ordering supplies.
- Managed daily operations of the office including opening, closing duties, filing paperwork and managing incoming, outgoing mail.
- Coordinated with other health care professionals in order to facilitate efficient patient care delivery process.
- Assisted with accounts receivable tasks such as posting payments, sending out bills and following up on overdue accounts.
- Handle office phone calls, correspondence and packages to keep hygienists and dentist free to focus on patients.
- Prepared timely office reports covering metrics such as expenses, patient loads and billing.
Oncology Medical Secretary
BC Cancer
Victoria, British Columbia
03.2024 - 12.2024
- Maintain the schedule for eight oncologists, and organize multidisciplinary rounds.
- Receive calls from all sources, including patients, other parties, providers, or internal sources.
- Determine the urgency of incoming calls, and take appropriate action.
- Relay information to and from clinical staff and outside facilities.
- Obtain reports by contacting the appropriate departments or outside sources
- Coordinates appointments and tests for patients in collaboration with the clinical team.
- Arrange meetings, conferences, and associated logistics.
- Assist with collecting, collating, formatting, and preparing reports as required.
- Access patient information system to retrieve patient data, as appropriate (CST Cerner, Island Health PowerChart).
- Assist with clinical scheduling, timekeeping, and collaborating with the clinical team for coverage, as needed.
- Participate as a collaborative member of the health care team.
Surgical Administrator
Mahogany Oral & Maxillofacial Surgery
Calgary, Canada
09.2022 - 10.2023
- Maintain the schedule for seven surgeons.
- Schedule and confirm patient appointments, and chart treatment plans for specified treatments, such as jaw surgery, dental implants, extractions, and TMJ procedures.
- Send predeterminations, coordinate payment with insurance companies, and discuss dental benefits with patients.
- Input new and updated patient demographic information, insurance information, and document all conversations.
- Receive new patient referrals, and coordinate appointments with the specified physician, as required.
- Ensure correct, completed requisition, and patient information when sending specimens for pathology.
- Transcription of physician dictations.
- Edited and sent consultation treatment letters to clearly communicate to referring offices the intended treatment plans, and edited and sent completed treatment letters following procedures.
- Accounts payable and receivable tracking, and collection of outstanding debts owed.
- I worked closely with, and was the key point of contact for the Tom Baker Cancer Centre and the Alberta Oral and Maxillofacial Devices and Services Program.
- Conduct financial new patient consultations, present treatment plans, discuss fees, and set up payment plans.
- Schedule and confirm patient appointments.
- Coordinate and communicate patient treatment with the relevant dentist or specialist.
- Create and send referral letters to dentists, or other specialties, as required.
Orthodontic Treatment Coordinator
Family Braces
Calgary, Canada
07.2021 - 09.2022
- Conduct new patient consultations, present treatment plans, discuss treatment fees, and arrange payment plans.
- Discussed and explained orthodontic appliances and how they relate to patients' treatment on a case-by-case basis.
- Schedule and confirm patient appointments.
- Complete treatment meetings to communicate changes in treatment plans, show patient simulations, and discuss hygiene concerns.
- Coordinate and communicate patient treatment plans with the relevant dentist or specialist.
- Create and send referral letters to dentists or other specialists, as required.
Education
Medical Office Assistant and Unit Clerk Certification - Medical Terminology, Medical Billing/Bookkeeping, Health Information Law, Patient Record Fundamentals, Microsoft Office Basics
Southern Alberta Institute of Technology
Calgary, ABSkills
- Task Prioritization
- Verbal and Written Communication
- Scheduling and Coordinating
- Teamwork and Collaboration
- Time Management
- Medical Billing
- Electronic Health Records
- Strong Organizational Skills
References
References available upon request.
Timeline
Dental Adminstrator
Happytree Dental
12.2024 - Current
Oncology Medical Secretary
BC Cancer
03.2024 - 12.2024
Surgical Administrator
Mahogany Oral & Maxillofacial Surgery
09.2022 - 10.2023
Orthodontic Treatment Coordinator
Family Braces
07.2021 - 09.2022
Medical Office Assistant and Unit Clerk Certification - Medical Terminology, Medical Billing/Bookkeeping, Health Information Law, Patient Record Fundamentals, Microsoft Office Basics
Southern Alberta Institute of Technology
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