Service Director with proven track record in enhancing productivity and operational efficiency across diverse sectors. Bilingual professional with educational background in architecture, visual studies, and design, committed to exceptional client experiences. Expertise in operational management, customer service strategy, and team leadership, resulting in consistently high service standards.
Open To Work
Hi, I’m
Taylor Joseph
Cedar Valley,ON
Summary
Overview
20
years of professional experience
Work History
Taylor Faye Interiors
Owner/Operator
07.2017 - Current
Job overview
- Curated unique home decor items and materials to fulfill diverse client needs.
- Executed marketing campaigns on social media platforms, including Facebook and Instagram, to attract and retain customers.
- Maintained accurate financial records while preparing operational budgets.
- Established long-term customer relationships through exceptional service and expert decorating advice.
- Researched current trends in the home decor and design industry to remain informed about latest products.
Air Canada
Service Director
01.2008 - Current
Job overview
- Ensured outstanding customer experiences by effectively navigating diverse challenges.
- Directed flight attendants in valuing and welcoming every passenger.
Cultivated a disciplined and passionate workplace atmosphere for crew performance. - Promoted safety measures to uphold standards and improve service delivery.
- Implemented strategic initiatives to enhance customer satisfaction and loyalty programs.
University of Toronto, John H. Daniels Faculty of Architecture, Landscape and Design
Teaching Assistant
01.2022 - 04.2022
Job overview
- Facilitated teaching of course material for ARC251: Close Readings in Architecture while attending lectures, evaluating papers, and mentoring students for academic success.
- Coordinated student feedback sessions to enhance learning experiences.
- Facilitated communication between students and professors regarding assignments.
- Collaborated with peers to improve teaching strategies and curriculum delivery.
PUMA
Key holder/Inventory Operations Manager
05.2007 - 01.2008
Job overview
- Managed retail inventory to optimize revenue and profitability.
- Delivered exceptional customer service while leading a retail team.
- Ensured store readiness through oversight of daily operations.
- Balanced registers and managed cash handling procedures at shift end.
- Trained new team members on store policies and customer service standards.
Lululemon Athletica
Key holder/Supervisor
11.2005 - 01.2007
Job overview
- Managed team schedules to ensure optimal staffing during peak hours.
- Oversaw inventory management, training, recruitment, and staff supervision for improved operational efficiency.
- Assisted with visual merchandising to elevate product presentation and attractiveness.
- Supervised daily store operations while upholding high customer service standards.
Education
University of TorontoToronto, ON
Honours Bachelor's of Arts from Architectural Studies
04.2022
University Overview
Harvard Graduate School of DesignCambridge, MA
HarvardX GSD1x: The Architectural Imagination from Certificate
10.2020
University Overview
École Secondaire Mgr-de-CharbonnelToronto, ON
DESO Bilingual High School Diploma
06.2006
University Overview
Skills
- Customer relationship management
- Service delivery optimization
- Safety compliance
- Team leadership
- Performance evaluation
- Strategic planning
- Effective communication
- Employee engagement
- First aid certification
- Smart Serve certification
- Microsoft Office and Adobe Suite expertise
- Rhino 3D and CAD proficiency
Languages
French
Native/ Bilingual
English
Native/ Bilingual
Accomplishments
Accomplishments
- John and Myrna Daniels Foundation Opportunity Award - 2022
- Dee Dee Taylor Eustace Boundless Promise Award - 2020
- Jan Monaghan Award - 2019
References
References
References available upon request.Timeline
Teaching Assistant
University of Toronto, John H. Daniels Faculty of Architecture, Landscape and Design
01.2022 - 04.2022
Owner/Operator
Taylor Faye Interiors
07.2017 - Current
Service Director
Air Canada
01.2008 - Current
Key holder/Inventory Operations Manager
PUMA
05.2007 - 01.2008
Key holder/Supervisor
Lululemon Athletica
11.2005 - 01.2007
University of Toronto
Honours Bachelor's of Arts from Architectural Studies
Harvard Graduate School of Design
HarvardX GSD1x: The Architectural Imagination from Certificate
École Secondaire Mgr-de-Charbonnel
DESO Bilingual High School Diploma