Taylor Mann
Saratoga Springs,UT
Summary
Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Danville
10.2024 - 12.2025
- Provided individualized support to clients with developmental disabilities, ensuring their safety and well-being.
- Assisted clients in daily living activities, promoting independence and enhancing quality of life.
- Collaborated with interdisciplinary teams to develop and implement personalized care plans for each client.
- Conducted regular assessments to monitor client progress and adjust support strategies as needed.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Transported clients to medical and dental appointments to provide support.
- Administered medication under supervision, ensuring adherence to healthcare plans.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Crown and Bridge Technician
Dandy Dental
03.2024 - 10.2024
- Glazed and stained crowns and bridges
- Learned to color match crown shades
- Worked on models cases with seating crowns and bridges
- Trained on a new automated glaze machine and helped bring it into production and train others
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Backline Cook
Arby's Inspire Brands
06.2023 - 02.2024
- Worked the backline and prepared orders
- Closed, cleaned and prepped backline for morning shift
- Changed oil in fryers
- Loaded beef for the next day
Account Manager
Vivint Smart Home
07.2020 - 05.2023
- Assisted new customers with wanting to add equipment to their package after installation
- Helped customers set up a move for their security system
- Assisted customers with issues from installation.
- Created home damage claims if needed
Account Creation Specialist
Vivint Smart Home
06.2019 - 07.2020
- Assisted customers with setting up the account
- Running credit checks
- Took payments when customers called in to pay their monthly bill
Hostess/Busser
Famous Dave's
11.2017 - 10.2018
- Checked in guests
- Bussed tables
- Took and checked out to go orders
Cashier/Cook
Burger King
12.2016 - 09.2017
Mixologist
Sodalicious
03.2016 - 10.2016
Customer Care/Tech Support
Vivint Smart Home
09.2014 - 01.2016
Account Creation Specialist
Vivint Smart Home
03.2014 - 05.2014
Shift Manager
Little Caesars Pizza
04.2013 - 05.2014
Education
High school diploma -
Lehi High School
Lehi, UT05-2013
Skills
- Time management
- Behavior redirection
- Client support
- First aid and CPR
- Medication administration
- Client transportation
- Housekeeping tasks
- Behavioral management
- Behavioral support
- Relationship building
- Crisis management
- Problem-solving
- Multitasking and organization
- Adaptability and flexibility
- Documentation and recordkeeping
- Vitals monitoring and documentation
Languages
English
Native or Bilingual
Certification
CPR Certification
Food Handlers Permit
Timeline
Direct Support Professional
Danville
10.2024 - 12.2025
Crown and Bridge Technician
Dandy Dental
03.2024 - 10.2024
Backline Cook
Arby's Inspire Brands
06.2023 - 02.2024
Account Manager
Vivint Smart Home
07.2020 - 05.2023
Account Creation Specialist
Vivint Smart Home
06.2019 - 07.2020
Hostess/Busser
Famous Dave's
11.2017 - 10.2018
Cashier/Cook
Burger King
12.2016 - 09.2017
Mixologist
Sodalicious
03.2016 - 10.2016
Customer Care/Tech Support
Vivint Smart Home
09.2014 - 01.2016
Account Creation Specialist
Vivint Smart Home
03.2014 - 05.2014
Shift Manager
Little Caesars Pizza
04.2013 - 05.2014
High school diploma -
Lehi High School