Taylor Jackson
St. Catharines,ON
Summary
Dynamic and dedicated professional with extensive experience in customer service at The Shore, excelling in menu knowledge and problem-solving. Proven ability to enhance guest experiences through personalized service and strong communication skills, while maintaining high standards of safety and hospitality. Proficient in Smart Serve and first aid, ensuring a safe and enjoyable environment.
Overview
6
6
years of professional experience
Work History
SERVER
The Shore
Lincoln, Ontario
08.2024 - Current
- Recorded food and drink orders, and served customers' requests with the highest quality standards.
- Cleared and reset tables promptly, and efficiently.
- Maintained full knowledge of the food and beverages being offered, while answering any questions about the menu and specials.
- Demonstrated strong communication skills, effectively communicating with other servers and kitchen staff to ensure timely service.
- Demonstrated a high level of customer service and hospitality, creating a memorable dining experience for guests.
BISTRO FOOD SERVER
13th Street Winery
St. Catharines, Ontario
04.2023 - 09.2025
- Proficiently served wine by the glass, offering personalized recommendations based on my extensive knowledge of our wine selection, enhancing the overall dining experience.
- Demonstrated a deep understanding of our wine offerings, articulating the unique flavors and characteristics of each selection to assist customers in making informed choices.
- Managed order-taking responsibilities at the cash register, ensuring seamless communication with the kitchen team.
- Proactively addressed customer needs and concerns, swiftly resolving issues to provide exceptional service and maintain a positive dining atmosphere.
FLIGHT ATTENDANT
Porter Airlines
Toronto, Ontario
02.2024 - 03.2025
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
SERVER
Treadwell Farm-To-Table Cuisine
Niagara-on-the-Lake, Ontario
02.2020 - 12.2023
- Greeted guests and provided menus.
- Explained menu items, describing ingredients and cooking methods upon request.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
High School Diploma -
SAINT FRANCIS SECONDARY SCHOOL
St. Catharines, ON05-2021
Massage Therapy -
FANSHAWE COLLEGE
London, ON09-2022
Occupational Therapy/ Physiotherapy Assistant -
FANSHAWE COLLEGE
London, ON09-2023
Skills
- Customer service
- Menu knowledge
- First aid
- Smart Serve
- Problem solving
- Strong work ethic
- Wine knowledge
Timeline
SERVER
The Shore
08.2024 - Current
FLIGHT ATTENDANT
Porter Airlines
02.2024 - 03.2025
BISTRO FOOD SERVER
13th Street Winery
04.2023 - 09.2025
SERVER
Treadwell Farm-To-Table Cuisine
02.2020 - 12.2023
High School Diploma -
SAINT FRANCIS SECONDARY SCHOOL
Massage Therapy -
FANSHAWE COLLEGE
Occupational Therapy/ Physiotherapy Assistant -
FANSHAWE COLLEGE
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