Customer-focused professional with success in delivering exceptional service and enhancing customer satisfaction. Strong interpersonal skills enable effective resolution of concerns and fostering positive relationships. Adaptable and quick to learn, with a demonstrated ability to thrive in dynamic environments. Committed to continuous improvement and driving positive outcomes through effective communication and problem-solving.
Overview
3
3
years of professional experience
Work History
Assistant, Accounting Department, CAD Technician
West County Land Development
Sebastopol
02.2024 - Current
Contact Reference Name and Phone Number: Doug Blum, (707) 486-5692.
Entered and maintained accurate data records for project documentation and reporting.
Adapted to new data entry software and procedures to improve efficiency and accuracy.
Assisted in data verification to ensure consistency and accuracy across multiple databases.
Collaborated with architects, engineers, and customers to quickly resolve planning and construction issues on many projects.
Supported team members by sharing knowledge and resources to enhance project outcomes and efficiency.
Kept to tight deadlines and forged strong team bonds to accomplish challenging objectives.
Created schematic renderings in computer-aided software to produce 2D and 3D models.
Collaborated with architects and engineers to ensure design accuracy and compliance with project specifications.
Captured and reconfigured data from hard copy prints and markups for efficient use in modern electronic environment.
Documented team work hours and submitted reports.
Maintained organized digital filing systems to ensure easy access to project documents and drawings.
Collaborated with finance team to ensure accurate financial reporting and compliance with regulations.
Innkeeper
Jenner Inn
Jenner
05.2023 - 02.2024
Contact Reference Name and Phone Number: Arthur Moretti, (707) 595-4455
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Provided excellent customer service by addressing complaints in a timely manner.
Cultivated positive guest experiences by anticipating needs and providing personalized assistance.
Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Ensured all rooms were maintained to high standards, addressing any maintenance issues promptly.
Built and maintained productive relationships with employees.
Managed guest check-ins and check-outs efficiently.
Coordinated housekeeping schedules to ensure room readiness.
Provided exceptional customer service to enhance guest experiences.
Assisted in managing inventory for supplies and amenities.
Education
Associate of Arts - Art,History,Humanities,Social & Behavioral Science
Santa Rosa Junior College
Santa Rosa, California, CA
05-2023
Skills
Data entry
Project documentation
Financial reporting
CAD modeling
Design compliance
Customer collaboration
Time management
Team support
Effective communication
Problem resolution
Task prioritization
Software adaptation
Timeline
Assistant, Accounting Department, CAD Technician
West County Land Development
02.2024 - Current
Innkeeper
Jenner Inn
05.2023 - 02.2024
Associate of Arts - Art,History,Humanities,Social & Behavioral Science