Summary
Overview
Work History
Education
Skills
Certification
Volunteer
Timeline
Generic

Taylor Hulme

Burlington,ON

Summary

Dedicated professional with proven success exceeding goals, retaining customers, and maintaining a strong reputation for customer satisfaction. A dependable employee who is performance-driven, proactive, and well-organized, seeking an opportunity to contribute to a company's success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Specialized Instructor

The City Of Burlington
05.2023 - Current
  • Supported patients'' emotional well-being by listening empathetically to their concerns and providing reassurance as needed.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Designed individualized plans detailing daily activities and needs for participants.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Created and implemented diverse educational strategies to boost development.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Administered medications as prescribed, diligently following safety protocols to reduce potential risks or complications.
  • Assisted participants with personal hygiene and keeping track of hygiene logs.
  • Assisted participants with feeding.

Lead Cleaner

Commanda Clean
09.2022 - 06.2023
  • Supervised teams and individuals, giving feedback on performance and setting goals for improvement.
  • Kept team on-task and promoted collaboration by smoothly handling both internal and external complaints.
  • Modeled exemplary behavior and standards to inspire staff members.
  • Elevated team performance with expert training and mentoring of new associates.
  • Trained new employees struggling with specific tasks.
  • Removed and disposed of trash appropriately.
  • Completed cleaning duties on time and according to schedule.
  • Vacuumed and shampooed carpets, rugs and upholstered furniture.
  • Removed soiled sheets and towels to replace with fresh linens.
  • Reported equipment and product needs in advance.
  • Secured buildings during off-hours, locking exits.
  • Prepared cleaning solutions using water and detergents.
  • Kept areas presentable through dust-up and clean-up activities.
  • Washed windows, ceilings and walls with proper techniques for optimum results.
  • Cleaned kitchen surfaces, dishes and utensils.
  • Cleaned office areas to meet client standards and expectations.
  • Scrubbed toilets, sinks, bathtubs, showers and all restroom areas.

Marketing Representative

OSL Retail Services
08.2021 - 08.2022
  • Distributed advertising and marketing collateral.
  • Delivered market intelligence, key competitive metrics and product offerings to drive areas of opportunity.
  • Strengthened outreach by coordinating events to maximize marketing initiatives.
  • Determined customers' needs, providing brand awareness and recommendations to fulfill requirements.
  • Followed through with leads to close sales over phone and during external consumer engagements.
  • Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
  • Built local sales and marketing plan for each targeted district within defined territory.
  • Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists
  • Examined needs, wants and spending patterns of target audience.
  • Made 40+ cold calls a day

Buyer Assistant

Ohm Life
04.2019 - 08.2021
  • Capitalized on opportunities to enhance customer experiences.
  • Assisted with showroom visits to help in buying for the next season, online purchasing.
  • Organized logistics for deliveries.
  • Received inventory.
  • Inventory check against invoices.
  • Assisted with pricing.
  • Prepared clothing for merchandising .
  • Assist in merchandising store.
  • Requested Return Authorizations for damaged shipped and flawed items.
  • Accounts receivable and payable.
  • Customer sales and service, in store.

Sales Associate

The Source
09.2019 - 04.2021
  • Worked seasonally from September to April.
  • Kept track of emerging trends, providing exceptional customer service.
  • Maintained knowledge of promotions, guidelines, policies and practices.
  • Retained product, service and company policy knowledge.
  • Answered incoming calls to assist customers.
  • Surpassed daily sales goals, cross-selling and promoting additional products.
  • Helped customers sign up for loyalty programs and submitted paperwork.
  • Recommended optimal merchandise based on customer needs and desires.
  • Designed and deployed new displays to improve accessibility.
  • Established membership loyalty, executing customer account management.


Sales Associate

Victoria's Secret
10.2017 - 04.2019
  • Maintained knowledge of promotions, guidelines, policies and practices.
  • Surpassed daily sales goals, cross-selling and promoting additional products.
  • Recommended optimal merchandise based on customer needs and desires.
  • Designed and deployed new displays to improve accessibility.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Solved customer challenges by offering relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Kept track of emerging trends and provided informative customer service to assist in product selection
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
    Arranged new merchandise with signage and appealing displays to encourage customer sales and move
    overstock items.
  • Retained product, service, and company policy knowledge to serve as a resource for both coworkers and
    customers.
  • Answered incoming calls to provide information about products, services, store hours, policies and
    promotions.
  • Surpassed daily sales goals by cross-selling and promoting additional products of 20%.
  • Won Costumer Focused sales award

Server

Eastside Mario's
01.2017 - 04.2019
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Used slow periods to restock supplies, ice, trays, and take out containers, and side hutch.

Education

Bachelor of Arts - Psychology

University of Guelph
Guelph, ON
06.2025

BBA - Business Administration

George Brown College
Toronto, ON
12.2022

Skills

  • Empathy and Understanding
  • Client Engagement
  • Time Management
  • Interpersonal and Written Communication
  • Customer Service
  • Teamwork
  • Problem Solving
  • Special Needs Experience

Certification

  • Smart Serve
  • Behaviour Management Systems
  • Adult/Child/Infant CPR, First Aid and AED
  • HIGH FIVE Principles of Healthy Child Development

Volunteer

Animal Caregiver & Receptionist 

October 2017 - April 2018
Burlington Humane Society | Burlington, ON
• Walked dogs.
• Changed cat litter.
• Changed animal bedding.
• Made invoices.
• Booked vet appointments.
• Matched missing animal reports with animals in care.
• Assisted in giving animals daily medication.
• Answered phone calls.
• Ability to read, write and effectively communicate with customers, peers, and management.


Camp Counsellor

June 2015 - August 2017
Children's Aid Society | Burlington, ON
• Worked seasonally from June - August
• Communicated with parents, providing updates and answering questions about camp activities.
• Exposed campers to new activities and sports at age-appropriate paces.
• Enforced consistent camp policies to keep campers safe.
• Greeted and introduced new campers to staff and other campers.
• Fostered a positive learning environment, demonstrated positive behaviors, and modeled teamwork.
• Cleaned, maintained, and oversaw proper use of camp facilities and equipment.
Offered caring emotional and social support to children experiencing • difficult events.

Leader in Training 

June 2012 - August 2014
Today's Family | Burlington, ON
• Worked seasonally from June - August
• Coordinated and led themed activities for camp participants.
• Oversaw sports activities to enforce rules and foster fairness.
• Cleaned camp area and maintained proper use of facilities.
• Motivated, guided and encouraged campers to promote positive experience.
• Explored local wildlife and environments with frequent nature hikes.
• Welcomed and introduced new arrivals to participants for support and guidance.

Timeline

Specialized Instructor

The City Of Burlington
05.2023 - Current

Lead Cleaner

Commanda Clean
09.2022 - 06.2023

Marketing Representative

OSL Retail Services
08.2021 - 08.2022

Sales Associate

The Source
09.2019 - 04.2021

Buyer Assistant

Ohm Life
04.2019 - 08.2021

Sales Associate

Victoria's Secret
10.2017 - 04.2019

Server

Eastside Mario's
01.2017 - 04.2019

Bachelor of Arts - Psychology

University of Guelph

BBA - Business Administration

George Brown College

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Taylor Hulme