Taylor Hulme
Burlington,ON
Summary
Dedicated professional with proven success exceeding goals, retaining customers, and maintaining a strong reputation for customer satisfaction. A dependable employee who is performance-driven, proactive, and well-organized, seeking an opportunity to contribute to a company's success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Specialized Instructor
The City Of Burlington
05.2023 - Current
- Supported patients'' emotional well-being by listening empathetically to their concerns and providing reassurance as needed.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Designed individualized plans detailing daily activities and needs for participants.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Created and implemented diverse educational strategies to boost development.
- Monitored entrances and exits to maintain safety and organized environments.
- Administered medications as prescribed, diligently following safety protocols to reduce potential risks or complications.
- Assisted participants with personal hygiene and keeping track of hygiene logs.
- Assisted participants with feeding.
Lead Cleaner
Commanda Clean
09.2022 - 06.2023
- Supervised teams and individuals, giving feedback on performance and setting goals for improvement.
- Kept team on-task and promoted collaboration by smoothly handling both internal and external complaints.
- Modeled exemplary behavior and standards to inspire staff members.
- Elevated team performance with expert training and mentoring of new associates.
- Trained new employees struggling with specific tasks.
- Removed and disposed of trash appropriately.
- Completed cleaning duties on time and according to schedule.
- Vacuumed and shampooed carpets, rugs and upholstered furniture.
- Removed soiled sheets and towels to replace with fresh linens.
- Reported equipment and product needs in advance.
- Secured buildings during off-hours, locking exits.
- Prepared cleaning solutions using water and detergents.
- Kept areas presentable through dust-up and clean-up activities.
- Washed windows, ceilings and walls with proper techniques for optimum results.
- Cleaned kitchen surfaces, dishes and utensils.
- Cleaned office areas to meet client standards and expectations.
- Scrubbed toilets, sinks, bathtubs, showers and all restroom areas.
Marketing Representative
OSL Retail Services
08.2021 - 08.2022
- Distributed advertising and marketing collateral.
- Delivered market intelligence, key competitive metrics and product offerings to drive areas of opportunity.
- Strengthened outreach by coordinating events to maximize marketing initiatives.
- Determined customers' needs, providing brand awareness and recommendations to fulfill requirements.
- Followed through with leads to close sales over phone and during external consumer engagements.
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
- Built local sales and marketing plan for each targeted district within defined territory.
- Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists
- Examined needs, wants and spending patterns of target audience.
- Made 40+ cold calls a day
Buyer Assistant
Ohm Life
04.2019 - 08.2021
- Capitalized on opportunities to enhance customer experiences.
- Assisted with showroom visits to help in buying for the next season, online purchasing.
- Organized logistics for deliveries.
- Received inventory.
- Inventory check against invoices.
- Assisted with pricing.
- Prepared clothing for merchandising .
- Assist in merchandising store.
- Requested Return Authorizations for damaged shipped and flawed items.
- Accounts receivable and payable.
- Customer sales and service, in store.
Sales Associate
The Source
09.2019 - 04.2021
- Worked seasonally from September to April.
- Kept track of emerging trends, providing exceptional customer service.
- Maintained knowledge of promotions, guidelines, policies and practices.
- Retained product, service and company policy knowledge.
- Answered incoming calls to assist customers.
- Surpassed daily sales goals, cross-selling and promoting additional products.
- Helped customers sign up for loyalty programs and submitted paperwork.
- Recommended optimal merchandise based on customer needs and desires.
- Designed and deployed new displays to improve accessibility.
- Established membership loyalty, executing customer account management.
Sales Associate
Victoria's Secret
10.2017 - 04.2019
- Maintained knowledge of promotions, guidelines, policies and practices.
- Surpassed daily sales goals, cross-selling and promoting additional products.
- Recommended optimal merchandise based on customer needs and desires.
- Designed and deployed new displays to improve accessibility.
- Provided top quality control and eliminated downtime to maximize revenue.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Kept track of emerging trends and provided informative customer service to assist in product selection
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move
overstock items. - Retained product, service, and company policy knowledge to serve as a resource for both coworkers and
customers. - Answered incoming calls to provide information about products, services, store hours, policies and
promotions. - Surpassed daily sales goals by cross-selling and promoting additional products of 20%.
- Won Costumer Focused sales award
Server
Eastside Mario's
01.2017 - 04.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Used slow periods to restock supplies, ice, trays, and take out containers, and side hutch.
Education
Bachelor of Arts - Psychology
University of Guelph
Guelph, ON06.2025
BBA - Business Administration
George Brown College
Toronto, ON12.2022
Skills
- Empathy and Understanding
- Client Engagement
- Time Management
- Interpersonal and Written Communication
- Customer Service
- Teamwork
- Problem Solving
- Special Needs Experience
Certification
- Smart Serve
- Behaviour Management Systems
- Adult/Child/Infant CPR, First Aid and AED
- HIGH FIVE Principles of Healthy Child Development
Volunteer
Animal Caregiver & Receptionist
October 2017 - April 2018
Burlington Humane Society | Burlington, ON
• Walked dogs.
• Changed cat litter.
• Changed animal bedding.
• Made invoices.
• Booked vet appointments.
• Matched missing animal reports with animals in care.
• Assisted in giving animals daily medication.
• Answered phone calls.
• Ability to read, write and effectively communicate with customers, peers, and management.
Camp Counsellor
June 2015 - August 2017
Children's Aid Society | Burlington, ON
• Worked seasonally from June - August
• Communicated with parents, providing updates and answering questions about camp activities.
• Exposed campers to new activities and sports at age-appropriate paces.
• Enforced consistent camp policies to keep campers safe.
• Greeted and introduced new campers to staff and other campers.
• Fostered a positive learning environment, demonstrated positive behaviors, and modeled teamwork.
• Cleaned, maintained, and oversaw proper use of camp facilities and equipment.
Offered caring emotional and social support to children experiencing • difficult events.
Leader in Training
June 2012 - August 2014
Today's Family | Burlington, ON
• Worked seasonally from June - August
• Coordinated and led themed activities for camp participants.
• Oversaw sports activities to enforce rules and foster fairness.
• Cleaned camp area and maintained proper use of facilities.
• Motivated, guided and encouraged campers to promote positive experience.
• Explored local wildlife and environments with frequent nature hikes.
• Welcomed and introduced new arrivals to participants for support and guidance.
Timeline
Specialized Instructor
The City Of Burlington
05.2023 - Current
Lead Cleaner
Commanda Clean
09.2022 - 06.2023
Marketing Representative
OSL Retail Services
08.2021 - 08.2022
Sales Associate
The Source
09.2019 - 04.2021
Buyer Assistant
Ohm Life
04.2019 - 08.2021
Sales Associate
Victoria's Secret
10.2017 - 04.2019
Server
Eastside Mario's
01.2017 - 04.2019
Bachelor of Arts - Psychology
University of Guelph
BBA - Business Administration
George Brown College
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