Summary
Skills
Work History
Education
Certification
Volunteer
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Taylor Hulme

Taylor Hulme

Burlington,ON

Summary

Professional with strong background in providing compassionate care and support to individuals with disabilities. Skilled in developing individualized care plans, implementing therapeutic activities, and ensuring client safety and well-being. Strong focus on team collaboration, effective communication, and adapting to changing needs. Reliable and results-driven, with commitment to enhancing clients' quality of life through empathetic and respectful care.

Skills

  • Empathy and Understanding
  • Client Engagement
  • Time Management
  • Interpersonal and Written Communication
  • Customer Service
  • Teamwork
  • Problem Solving
  • Behavioural Support & De-Escalation

Client Engagement

Time Management

Interpersonal and Written Communication

Customer Service

Teamwork

Problem Solving

Special Needs Experience

Work History

Educational Assistant

Hamilton-Wentworth District School Board
Hamilton, ON
09.2025 - Current
  • Supported classroom instruction by assisting teachers with lesson preparation and student engagement.
  • Facilitated small group activities to enhance individual learning and social skills development.
  • Collaborated with educators to adapt materials for diverse learners, ensuring accessibility and inclusion.
  • Monitored student progress, providing feedback to teachers on behavioral and academic performance.
  • Organized educational resources and materials, improving efficiency of classroom operations and support services.
  • Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
  • Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decisionmaking.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Developed strong rapport with students, colleagues, and administrators through effective communication skills.

Personal Support Worker

Freelance
02.2024 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
  • Developed trust-based relationships with clients through active listening and empathetic communication skills.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
  • Implemented strategies for managing challenging behaviors, helping to create a safe environment for all involved.

Specialized Instructor

The City Of Burlington
05.2023 - Current
  • Supported participants' emotional well-being by listening empathetically to their concerns and providing reassurance as needed.
  • Kept detailed daily logs with care actions, participant behaviors, and incidents.
  • Designed individualized plans detailing daily activities and needs for participants.
  • Provided a high level of physical support by lifting, adjusting, and moving participants.
  • Observed play activities to identify positive behaviours and areas in need of improvement, implementing behavior redirection where appropriate.
  • Created and implemented diverse educational strategies to boost development.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Administered medications as prescribed, diligently following safety protocols to reduce potential risks or complications.
  • Assisted participants with personal hygiene and feeding keeping track of logs.
  • Supervised teams and individuals, giving feedback on performance and setting goals for improvement.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw daily operations of programs, ensuring smooth workflow and timely completion of tasks.

Marketing Representative

OSL Retail Services
05.2021 - 08.2023
  • Distributed advertising and marketing collateral.
  • Delivered market intelligence, key competitive metrics and product offerings to drive areas of opportunity.
  • Strengthened outreach by coordinating events to maximize marketing initiatives.
  • Determined customers' needs, providing brand awareness and recommendations to fulfill requirements.
  • Followed through with leads to close sales over phone and during external consumer engagements.
  • Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
  • Built a local sales and marketing plan for each targeted district within a defined territory.
  • Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists
  • Examined needs, wants and spending patterns of target audience.
  • Made 40+ cold calls a day

Sales Associate

The Source
09.2019 - 08.2021
  • Kept track of emerging trends, providing exceptional customer service.
  • Maintained knowledge of promotions, guidelines, policies and practices.
  • Retained product, service and company policy knowledge.
  • Answered incoming calls to assist customers.
  • Surpassed daily sales goals, cross-selling and promoting additional products.
  • Helped customers sign up for loyalty programs and submitted paperwork.
  • Recommended optimal merchandise based on customer needs and desires.
  • Designed and deployed new displays to improve accessibility.
  • Established membership loyalty, executing customer account management.

Sales Associate

Victoria's Secret
10.2017 - 04.2019
  • Maintained knowledge of promotions, guidelines, policies and practices.
  • Surpassed daily sales goals, cross-selling and promoting additional products.
  • Recommended optimal merchandise based on customer needs and desires.
  • Designed and deployed new displays to improve accessibility.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Solved customer challenges by offering relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Kept track of emerging trends and provided informative customer service to assist in product selection
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service, and company policy knowledge to serve as a resource for both coworkers and customers.
  • Answered incoming calls to provide information about products, services, store hours, policies and
    promotions.
  • Surpassed daily sales goals through cross-selling and promoting additional products by 20%.
  • Won Costumer Focused sales award

Server

Eastside Mario's
01.2017 - 04.2019
  • Kept track of emerging trends, providing exceptional customer service.
  • Maintained knowledge of promotions, guidelines, policies and practices.
  • Retained product, service and company policy knowledge.
  • Answered incoming calls to assist customers.
  • Surpassed daily sales goals, cross-selling and promoting additional products.
  • Helped customers sign up for loyalty programs and submitted paperwork.
  • Recommended optimal merchandise based on customer needs and desires.
  • Designed and deployed new displays to improve accessibility.
  • Established membership loyalty, executing customer account management.

Education

Master of Arts - Counseling Psychology

Yorkville University

Bachelor Of Arts Honours - Psychology

University of Guelph
Guelph, ON
06-2025

Ontario College Advanced Diploma - Business Administration - Marketing

George Brown College
Toronto, ON
12-2022

Certification

  • Smart Serve
  • Behaviour Management Systems
  • Adult/Child/Infant CPR, First Aid and AED
  • HIGH FIVE Principles of Healthy Child Development
  • Safety Lifts and Transfers

Volunteer

Animal Caregiver & Receptionist 

October 2017 - April 2018
Burlington Humane Society | Burlington, ON
• Walked dogs.
• Changed cat litter.
• Changed animal bedding.
• Made invoices.
• Booked vet appointments.
• Matched missing animal reports with animals in care.
• Assisted in giving animals daily medication.
• Answered phone calls.
• Ability to read, write and effectively communicate with customers, peers, and management.

Leader in Training 

June 2012 - August 2014
Today's Family | Burlington, ON
• Worked seasonally from June - August
• Coordinated and led themed activities for camp participants.
• Oversaw sports activities to enforce rules and foster fairness.
• Cleaned camp area and maintained proper use of facilities.
• Motivated, guided and encouraged campers to promote positive experiences.
• Explored local wildlife and environments with frequent nature hikes.
• Welcomed and introduced new arrivals to participants for support and guidance.

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Taylor Hulme