Taylor Hooper
North Vancouver
Summary
Capable Server/Bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in fast paced establishments.
Overview
10
10
years of professional experience
Work History
Bartender
Bufala
09.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Prepared garnishes by evenly slicing and pitting fruits.
Server
Black Bear Neighborhood Pub
11.2017 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Brunch Server
Douce Diner
06.2020 - 04.2022
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Head Server
OHares GastroPub
10.2013 - 11.2017
- Trained new staff on restaurant operations and policies to strengthen performance.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Trained staff members on use of POS system.
- Supervised server staff and simultaneously served personal section of tables.
- Managed food resources, memorized orders, and coordinated customer service.
- Stayed up-to-date on menu changes to help customers make food choices.
- Increased sales per customer by listening actively and recommending relevant menu items.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
Education
High School Diploma -
South Delta Secondary School
Delta, BC06.2009
Skills
- Sales Expertise
- Credit and Cash Transaction
- Cash Handling and Management
- Complex Problem-Solving
- Professional Service Standards
- Responsible Serving
- Energetic and Outgoing
- Pair Food and Wine
- Good Conversationalist
Timeline
Bartender
Bufala
09.2022 - Current
Brunch Server
Douce Diner
06.2020 - 04.2022
Server
Black Bear Neighborhood Pub
11.2017 - Current
Head Server
OHares GastroPub
10.2013 - 11.2017
High School Diploma -
South Delta Secondary School
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