Taylor Heuerman
Clayton
Summary
Professional and dynamic hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server
SDCM Restaurant Group
06.2024 - 04.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Barback
SDCM Restaurant Group
03.2024 - 04.2025
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
Expo Food Runner
SDCM Restaurant Group
01.2023 - 03.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Bell Person
Pacific Terrace Hotel
06.2021 - 12.2022
- Served as a knowledgeable resource for guests seeking information about nearby restaurants, shopping centers, and entertainment options.
- Enhanced guest satisfaction by promptly attending to luggage handling and delivery requests.
- Completed daily logs of tasks performed, maintaining accurate records for management review.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
Education
BBA - Marketing
San Diego State University
San Diego, CA05-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Hospitality service expertise
- Cleanliness standards
- Team collaboration
- Inventory management
- Multitasking
Timeline
Server
SDCM Restaurant Group
06.2024 - 04.2025
Barback
SDCM Restaurant Group
03.2024 - 04.2025
Expo Food Runner
SDCM Restaurant Group
01.2023 - 03.2024
Bell Person
Pacific Terrace Hotel
06.2021 - 12.2022
BBA - Marketing
San Diego State University
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