Taylor Heddington
London,ON
Summary
Devoted personal care professional skilled in fostering client health and convenience through assisting with daily activities and health needs. Driven to promote healthy habits to encourage client well-being by demonstrating healthy habits. Dedicated to applying emerging techniques to derive best possible outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Office Administrator
Precise ParkLink at Victoria Hospital
London, Ontario
01.2018 - 01.2025
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Guided employees in handling difficult or complex problems.
- Assisted with budget preparation tasks such as creating spreadsheets or tracking expenses.
- Monitored emails sent to general office mailbox accounts; responded or forwarded messages accordingly.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Greeted visitors at the front desk and provided them with assistance as required.
Customer Service Representative
Impark at University Hospital
London, Ontario
11.2014 - 01.2017
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Collected deposits or payments and arranged for billing.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
Associate of Science - Personal Support Worker
Fanshawe College
London, ON08-2025
Clarke Road Secondary School
London, ON08-2012
Skills
- Compassionate care
- Emotional support
- Documentation
- Complex Problem-solving
- ADL assistance
- Empathetic listening
Certification
- CPR
- First Aid
- WHMIS
- Basic Life Support
References
References available upon request.
Timeline
Senior Office Administrator
Precise ParkLink at Victoria Hospital
01.2018 - 01.2025
Customer Service Representative
Impark at University Hospital
11.2014 - 01.2017
Associate of Science - Personal Support Worker
Fanshawe College
Clarke Road Secondary School
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