Taylor Hay
San Diego
Summary
Dynamic customer service professional with proven leadership and communication skills. Experienced in inventory oversight and conflict management and committed to fostering positive client/guest relationships and delivering quality service :)
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Riffs Yoga Studios
05.2024 - Current
- Managed front desk operations to ensure seamless client check-in for yoga classes, wellness sessions, and massage appointments.
- Trained and supervised front desk staff to enhance service quality, customer satisfaction, and boost membership sales and retention
- Developed and implemented efficient administrative procedures for daily studio operations
- Handled customer inquiries and resolved issues promptly, maintaining positive client relationships
- Monitored inventory levels of retail products, ensuring timely restocking and display organization - ordered products to meet stock standards
Assistant Property Manager
ROAR Property Management
12.2023 - Current
- Assisted in lease administration and tenant onboarding processes - created and optimized move in checklist to ensure satisfaction and accurate record-keeping
- Managed property maintenance requests, ensuring timely resolution and service quality
- Managed lease agreements, ensuring compliance with local and state regulations and company policies
- Developed marketing strategies to attract potential renters through various online platforms
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
Sales Associate
Travel and Leisure
04.2023 - 01.2024
- Collaborated with marketing team to develop targeted promotional campaigns for potential buyers.
- Conducted follow-up communications with clients post-purchase to ensure ongoing satisfaction and referrals.
- Effectively negotiated contracts with clients, securing favorable terms for both parties while maintaining high closing rates.
Head Server/Head Bartender/Certified Designated Trainer
The Cheesecake Factory
09.2019 - 05.2023
- Trained and mentored new servers/bartenders to enhance service quality and efficiency.
- Trained staff members on use of POS system.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Managed inventory levels, placing orders for supplies while minimizing waste through efficient usage.
Server
Chili's
05.2017 - 09.2019
- Managed customer orders using point-of-sale systems, accurately processing transactions and enhancing efficiency.
- Trained and mentored new team members on service protocols and menu knowledge to improve team performance.
- Collaborated with kitchen staff to ensure timely delivery of food orders, maintaining communication during peak hours.
- Developed rapport with regular customers, fostering loyalty through personalized service and attention to detail.
Server
Le's Kitchen
09.2016 - 02.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Bachelor of Arts - Public Policy
UC San Diego
San Diego, CA05-2028
Associate of Arts - Political Science
San Diego Mesa College
San Diego, CA12-2025
Skills
- Customer service
- Problem-solving
- Conflict management
- Leadership qualities
- Oral and written communications
- Inventory oversight
- Shift scheduling
- POS system operation
- Quality assurance
- Staff development
- Training and mentoring
- Sales and upselling
Certification
- CA Real Estate License
- TIPS Certification
- Food Handler Certification
- RBS Certification
Timeline
Front Desk Manager
Riffs Yoga Studios
05.2024 - Current
Assistant Property Manager
ROAR Property Management
12.2023 - Current
Sales Associate
Travel and Leisure
04.2023 - 01.2024
Head Server/Head Bartender/Certified Designated Trainer
The Cheesecake Factory
09.2019 - 05.2023
Server
Chili's
05.2017 - 09.2019
Server
Le's Kitchen
09.2016 - 02.2018
Bachelor of Arts - Public Policy
UC San Diego
Associate of Arts - Political Science
San Diego Mesa College
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