Taylor Guy
London,Ontario
Summary
Proven server with a strong work ethic and exceptional customer service skills, demonstrated through increased bar revenue at The Banquet and boosting overall sales at Highland Country Club. Expert in guest engagement and cash handling, adept at creating memorable experiences. Achieved repeat business by developing strong customer rapport.
Overview
3
3
years of professional experience
Work History
Server
The Banquet
09.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
- Worked effectively in fast-paced environments.
Server
Highland Country Club
04.2024 - 09.2024
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Host
Michaels on the Thames
06.2022 - 12.2022
- Handled high-pressure situations with composure, managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bachelor of Arts - Human Development
Western University
London, ON04-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Server
Highland Country Club
04.2024 - 09.2024
Server
The Banquet
09.2023 - Current
Host
Michaels on the Thames
06.2022 - 12.2022
Bachelor of Arts - Human Development
Western University
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