Taylor Guthrie
French Camp
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Remanufacture Technician
Tesla
01.2023 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Organized work to meet demanding production goals.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Applied critical thinking and research to address complex issues.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Tested components and systems to evaluate performance and identify concerns.
- Diagnosed and repaired problems with electrical and mechanical systems.
Transportation Associate
Amazon.com
01.2022 - 12.2022
- Driving hostlers around the yard moving trailers per instruction by handheld computer system.
- Inspected load security and checked for damages.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Wiped down equipment with proper cleaning products after each shift to reduce instances of infection.
- Performed vehicle safety checks before shifts to avoid delays and manage wear and tear.
Delivery Driver/Warehouse
Villara Building Systems
05.2021 - 12.2021
- Worked as a crew to get all manner of materials delivered that are crucial to maintaining the flow needed to building houses/apartments.
Restoration Technician
ELECTRONIC RESTORATION SERVICES
01.2021 - 05.2021
- Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment.
- Worked safely in disaster environment by adhering to company and quality procedures.
- Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
- Inspected damaged properties and contents to prepare job action plan.
- Leveraged latest techniques and equipment to complete damage mitigation and restoration to highest standards.
- Operated vehicles, gas-powered machinery and hand tools to accomplish diverse land management objectives.
- Collected payments and discussed results of work with customers.
- Evaluated objects to identify repair requirements and devise optimal approaches, carefully avoiding financial, or cultural losses.
- Used preservation and conservation techniques to protect artifacts and collections.
- Classified and assigned registration numbers to artifacts and supervised inventory control.
- Notified superior when restoration of artifacts required outside experts.
Restoration Technician
ELECTRONIC RESTORATION SERVICES
09.2018 - 12.2020
- Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment.
- Worked safely in disaster environment by adhering to company and quality procedures.
- Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
- Inspected damaged properties and contents to prepare job action plan.
- Leveraged latest techniques and equipment to complete damage mitigation and restoration to highest standards.
- Operated vehicles, gas-powered machinery and hand tools to accomplish diverse land management objectives.
- Collected payments and discussed results of work with customers.
- Evaluated objects to identify repair requirements and devise optimal approaches, carefully avoiding financial, or cultural losses.
- Used preservation and conservation techniques to protect artifacts and collections.
- Classified and assigned registration numbers to artifacts and supervised inventory control.
- Notified superior when restoration of artifacts required outside experts.
Macintosh Technician
Simply Mac | Spring Mobile
01.2018 - 08.2018
- Updated and replaced outdated drivers and software for computers and office machines.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Assisted customers with technical support inquiries.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Restored data on computers and office machines.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Generated reports for customer service issues and repair records.
- Evaluated systems according to predetermined checklist and noted issues.
- Demonstrated increased knowledge of company products and equipment.
- Trained customer employees and managers on machine use and maintenance.
- Documented changes and actions in computer-based tracking system.
Server/Bartender
Old Chicago Pizzaria
01.2017 - 12.2017
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Customer Service Representative / Technition
Dr. Cell Phone
09.2015 - 01.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
Shift Manager
Walgreens
07.2014 - 08.2016
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Refurbish Technician
Mac-Resource Computers
09.2012 - 08.2014
- Updated and replaced outdated drivers and software for computers and office machines.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Assisted customers with technical support inquiries.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Restored data on computers and office machines.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Generated reports for customer service issues and repair records.
- Evaluated systems according to predetermined checklist and noted issues.
- Demonstrated increased knowledge of company products and equipment.
- Trained customer employees and managers on machine use and maintenance.
- Documented changes and actions in computer-based tracking system.
Education
AAS in Computer Programming -
Tarrant County Community College
Skills
- CUSTOMER SERVICE
- TYPING
- 58 WPM
- PROCESSOR
- ORGANIZATIONAL SKILLS
- OUTLOOK
- MICROSOFT WORD
- WORD
- PROBLEM SOLVING
- TIME MANAGEMENT
- ELECTRONIC REPAIR
- Tech Support
- MAC
- Help Desk
- Desktop Support
- Customer Support
- Helpdesk Support
- IOS
- Apple Pages
- Apple Keynote
- Apple Numbers
- Microsoft Windows
- Restoration Industry Experience
- Restoration
- Fire Restoration
- Water Damage Restoration
- Mac OS
- Driving
- Microsoft Word Processor
- Keynote
- Pages
- Mulit-tasking
- Time Management
- Customer Service
- Conflict Resolution
- Organizational Skills
- Problem Solving
- Oral and Written Communication Skills
- Management & Supervision
- Electronic Repair and Restoration
- System Installation
- System Troubleshooting
- Quality Control
- Issue Analysis
- Component Replacement
- Equipment Maintenance
- User Training
- Equipment Repair
- Issue Resolution
- Customer Rapport
- Computer-Assisted Diagnostics
- Relationship Building
- Production Assistance
- Tech-Savvy
- Mechanical Knowledge
- Document Preparation
- Heavy Lifting
- Team Training
- Works Well Under Pressure
- Multitasking and Organization
- Manufacturing Processes
Certification
- Apple Certified Macintosh Technician, 03/01/18, Present
- Apple Certified iOS Technician, 04/01/18, Present
- Non-CDL Class C
Typing Speed
58 WPM
Outlook
True
Assessments
- Attention to detail, Proficient, 10/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
- Technical support, Proficient, 12/01/19, Performing software, hardware, and network operations.
- Technical support: Customer situations, Proficient, 11/01/22, Responding to technical support situations with sensitivity
- Customer service, Proficient, 03/01/21, Identifying and resolving common customer issues
- Typing, Completed, 10/01/22, Transcribing text
- Delivery driver, Proficient, 12/01/21, Interpreting instructions or signs and solving problems
- Technical support, Proficient, 11/01/22, Performing software, hardware, and network operations
- Mechanical knowledge, Proficient, 10/01/22, Understanding and applying mechanical concepts and processes
- Work style: Reliability, Proficient, 10/01/21, Tendency to be reliable, dependable, and act with integrity at work
Timeline
Remanufacture Technician
Tesla
01.2023 - Current
Transportation Associate
Amazon.com
01.2022 - 12.2022
Delivery Driver/Warehouse
Villara Building Systems
05.2021 - 12.2021
Restoration Technician
ELECTRONIC RESTORATION SERVICES
01.2021 - 05.2021
Restoration Technician
ELECTRONIC RESTORATION SERVICES
09.2018 - 12.2020
Macintosh Technician
Simply Mac | Spring Mobile
01.2018 - 08.2018
Server/Bartender
Old Chicago Pizzaria
01.2017 - 12.2017
Customer Service Representative / Technition
Dr. Cell Phone
09.2015 - 01.2017
Shift Manager
Walgreens
07.2014 - 08.2016
Refurbish Technician
Mac-Resource Computers
09.2012 - 08.2014
AAS in Computer Programming -
Tarrant County Community College
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