Taylor Gillespie
Lisle
Summary
Accomplished and detail-oriented professional with over 6 years of progressive experience in customer service, logistics coordination, and operations leadership. Demonstrated expertise in managing end-to-end logistics processes, regulatory compliance, and cross-functional communication within high-pressure environments. Skilled at leading teams, optimizing workflows, and resolving escalations to ensure customer satisfaction and operational excellence. Proven ability to manage complex projects, streamline supply chain activities, and maintain high standards of accuracy and efficiency. Now seeking to apply strong analytical, organizational, and problem-solving skills to contribute to Honda Manufacturing’s Customer Service Customs & Logistics team.
Overview
6
6
years of professional experience
Work History
Installation Coordinator & Acting Manager
Custom Comfort ClimateCare
10.2023 - Current
- Stepped into full Installation Manager responsibilities in the absence of one, directly leading a team of technicians and serving as the operational authority for all installation projects.
- Directed and supervised technicians daily, assigning schedules, overseeing workloads, and ensuring compliance with AHRI standards, electrical code, and TSSA regulations.
- Served as the decision-maker for escalated issues both on job sites and in the office, providing real-time solutions that minimized downtime and ensured compliance.
- Built and enforced Standard Operating Procedures (SOPs) for installation, sales, and office workflows, improving efficiency, accountability, and cross-departmental alignment.
- Reviewed all projects pre- and post-completion to confirm AHRI compliance, electrical code adherence, and TSSA safety requirements.
- Coordinated logistics and supply chain operations including warehouse management, staging equipment, ordering materials, and maintaining supplier relationships to ensure readiness for every job.
- Acted as the primary customer contact post-sale, explaining systems, rebates, warranties, and timelines, while personally handling all escalations to protect company reputation.
- Registered warranties, managed We Care Club (WCC) memberships, and authored homeowner FAQs to improve transparency and customer confidence.
- Conducted performance tracking for technicians including callback analysis, KPIs, and efficiency reporting, using data to drive accountability and coaching.
- Administered all financial processes for installations: purchase orders, invoicing, payroll verification, commission tracking, and AR collections.
- Provided technical and IT support for ServiceTitan workflows, tablets, and reporting, while maintaining and updating company price books and templates.
- Acted as the central hub between sales, technicians, vendors, and management, ensuring alignment, accuracy, and successful project delivery under tight deadlines.
Service & Installation Coordinator
SMHC
01.2023 - 10.2023
- Coordinated installation scheduling, technician assignments, and logistics to ensure projects were completed on time and within budget.
- Documented and tracked service calls, work orders, and customer complaints to ensure compliance and improve accountability.
- Served as the main liaison between customers, sales representatives, and service teams, ensuring effective communication and problem resolution.
- Streamlined parts ordering and tracking process, reducing downtime and optimizing resource availability.
- Utilized software tools such as QuickBooks, Housecall Pro, and Google Suite to maintain organized workflows and accurate reporting.
Installation Coordinator
Affordable Comfort
06.2021 - 01.2023
- Coordinated multiple installation projects simultaneously, balancing customer expectations with vendor timelines and inventory availability.
- Oversaw procurement and logistics for parts, permits, and consignment supplies, minimizing delays and optimizing project flow.
- Established and maintained builder and high-end customer relationships, improving customer loyalty and brand reputation.
- Created reports tracking callback rates for retrofit and new construction projects, using data to identify trends and implement improvements.
- Supported marketing operations with Mailchimp campaigns and contributed to the development of scheduling and service software improvements.
Service Coordinator
Affordable Comfort
10.2020 - 06.2021
- Scheduled daily service and installation appointments, matching technician skill sets with job requirements to maximize efficiency.
- Handled a high volume of incoming calls and emails, ensuring timely responses and maintaining customer satisfaction.
- Coordinated parts sourcing and ordering, minimizing project downtime and improving repair turnaround times.
- Recognized for ability to remain composed and deliver results under high-pressure conditions.
Office Supervisor
Central Heating
09.2019 - 10.2020
- Supervised office operations, including invoicing, warranty submissions, payroll, and accounts payable/receivable processes.
- Implemented efficient filing systems and organizational processes for confidential records, ensuring security and compliance.
- Trained and supported new administrative staff, ensuring consistency with policies and best practices.
- Collaborated with vendors and resolved escalated customer complaints with professionalism and diplomacy.
Education
High School Studies -
Barrie Central High School
Barrie, ONSkills
- Customer Service Excellence & Escalation Management
- Customs, Logistics & Transportation Coordination
- International Shipping & Trade Compliance
- Inventory, Supply Chain & Warehouse Management
- Standard Operating Procedures (SOP) Development
- Vendor & Supplier Relations
- Financial Administration (POs, Invoicing, AR/AP, Payroll)
- Systems Expertise: ServiceTitan, QuickBooks, Microsoft Office, Google Suite
- Government Rebate Processing & Compliance Documentation
- Leadership, Training & Team Performance Management
- Cross-Functional Collaboration (Sales, Service, Vendors, Clients)
- Process Optimization, KPI Tracking & Continuous Improvement
Languages
English
Timeline
Installation Coordinator & Acting Manager
Custom Comfort ClimateCare
10.2023 - Current
Service & Installation Coordinator
SMHC
01.2023 - 10.2023
Installation Coordinator
Affordable Comfort
06.2021 - 01.2023
Service Coordinator
Affordable Comfort
10.2020 - 06.2021
Office Supervisor
Central Heating
09.2019 - 10.2020
High School Studies -
Barrie Central High School