Taylor Flagg
Nanaimo
Summary
Dynamic Multi-Service Worker with a proven track record at Chartwell Edgewater Care, excelling in crisis intervention and relationship building. Recognized for enhancing client satisfaction through effective communication and problem-solving skills. Adept at multitasking and maintaining high-quality standards, fostering a safe and welcoming environment for diverse clientele.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Multi-Service Worker/ Dietary Aide
Chartwell Edgewater Care
01.2022 - Current
- Managed time effectively, prioritizing tasks based on urgency, complexity, or customer expectations.
- Utilized problem-solving skills to address complex customer needs effectively.
- Maintained an organized workspace, ensuring easy access to necessary tools and supplies for efficient task completion.
- Collaborated with team members to ensure optimal service quality for all customers.
- Identified potential safety hazards through routine checks of supplies, equipment and environment.
- Established strong relationships with clients, leading to increased trust and loyalty.
- Facilitated smooth communication between clients, coworkers, and management through clear verbal and written interactions.
- Developed strong connections with patients, family members, and peers through effective listening and interpersonal skills.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Promoted a safe and clean work environment through diligent adherence to health and safety regulations.
- Ensured customer satisfaction by tailoring services according to individual preferences and requirements.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Completed housekeeping duties to maintain a consistently clean and welcoming home environment.
- Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
- Collaborated with health care staff to address any room issues or special requests from guests.
Server
Lighthouse Bistro and Pub
03.2019 - 04.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Managed inventory of dining supplies to prevent shortages during service.
Community Mental Health Worker Practicum Student
Vancouver Island University
02.2025 - 04.2025
- Enhanced client well-being by following individualized treatment plans focused on their specific needs.
- Collaborated with multidisciplinary teams to provide comprehensive care for clients dealing with complex mental health problems.
- Provided timely documentation of client interactions, maintaining accurate records for continued care coordination and compliance purposes.
- Supported clients in crisis situations, providing immediate intervention and connecting them with appropriate resources.
- Maintained professional development through ongoing education, attending workshops, seminars, and conferences centered around best practices in community mental health work.
- Successfully implemented evidence-based interventions to address symptoms of anxiety, depression, trauma, or other mental health concerns among clients.
- Contributed to a safe therapeutic environment by adhering to confidentiality standards and ethical guidelines set forth by the profession.
- Utilized active listening skills to understand client concerns, guiding them towards appropriate solutions and resources.
- Developed rapport with diverse clientele from varying backgrounds, fostering trust and open communication throughout the therapeutic process.
Bartender
Sawmill Taphouse and Grill
04.2016 - 04.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Education
Community Mental Health Worker
Vancouver Island University
Nanaimo, BC04.2025
Skills
- Workplace safety
- Patience and tolerance
- Cross-functional coordination
- Quality assurance standards
- Team collaboration
- Documentation
- Complex Problem-solving
- Time management
- Reliable and responsible
- Attention to detail
- Multitasking Abilities
- Adaptable and flexible
- Clear communication
- Active listening
- Relationship building
- Conflict and complaint resolution
- Patient support
- Conflict de-escalation
- Building rapport
- Patient advocacy
- Crisis intervention
- Behavioral management
- Case documentation
- Medication administration
- Motivational interviewing
- Multicultural competence
Languages
English
Full Professional
Certification
- Community Mental Health Worker Certificate
- Standard First Aid with CPR
- Food Safe Certification
- WHIMIS Certified
- Psychological First Aid Certification
Timeline
Community Mental Health Worker Practicum Student
Vancouver Island University
02.2025 - 04.2025
Multi-Service Worker/ Dietary Aide
Chartwell Edgewater Care
01.2022 - Current
Server
Lighthouse Bistro and Pub
03.2019 - 04.2020
Bartender
Sawmill Taphouse and Grill
04.2016 - 04.2019
Community Mental Health Worker
Vancouver Island University
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