Taylor Filgate
Almonte,ON
Summary
Dynamic and results-oriented professional with 4.5 years of experience in Client Success. Proven track record of driving efficiency, growth through strategic planning, innovative problem-solving, and effective team leadership. Skilled in building client relationships, onboarding and providing support with the ability to adapt to evolving challenges and environments. Adept at encouraging collaborative relationships across diverse stakeholders to achieve organizational objectives.
Overview
7
7
years of professional experience
Work History
Life Coach
Associate Coaching Certification, Integral Coaching Canada
2022.04 - Current
- Develop customized coaching plans for each client, tailored to their specific needs and aspirations.
- Conduct one-on-one coaching sessions with clients from diverse backgrounds, providing personalized guidance and support in areas such as career development, relationships, personal growth, and overall life balance.
- Employing various coaching techniques including powerful questioning, goal setting, visualization, customized practices, and accountability to facilitate clients' self-discovery and progress towards their goals.
Student Success Specialist
Integral Coaching Canada
2019.09 - Current
- Acting as a trusted advisor to more than 150 Integral Coaching Clients.
- Maintain and grow our customer base.
- Measuring and improving client satisfaction through surveys, collecting and interpreting data.
- Providing our clients with the correct resources (documents, articles, videos) helping them reach performance goals.
- Marketing Strategies.
- Train and manage new employees to succeed in their roles.
- Online classroom Zoom host.
Videographer
Freelance
2020.03 - 2023.09
- Produced videos according to client specifications, including desired length, style and pace.
- Operated cameras, lighting equipment, and audio gear proficiently to produce high-quality footage in various environments.
- Used Adobe Premier Pro to edit footage into correct order and add effects.
- Developed creative approaches to video production to create unique and engaging content.
Client Relationship Assistant
Adventure Playgrounds Wales
2017.10 - 2019.06
- Communicated with clients, negotiating pricing based on their needs and budget.
- Maintained client relationships and improved previous client experience.
- Designed and implemented new strategic layouts for over 30 clients including schools, city counsels, and homes.
Education
Bachelor of Arts - Psychology
Laurentian University
Greater Sudbury, ON05.2026
Certificate in Adult Learning & Development -
Ontario Institute For Studies in Education (OISIE), University of Toronto
Toronto, Canada09.2023
Associate Certificate in Coaching -
Integral Coaching Canada
Ottawa, ON11.2021
Associate of Arts Degree -
Vancouver Island University
Duncan, BC05.2013
Skills
- Customer relationship management
- Empathy & Customer orientation
- Strong communication & constructive feedback
- Innovation & creative problem-solving
- Zoom, Agile, Slack, Microsoft, Adobe & Salesforce
- Strategic planning
- Active listening
- Organization
- Detail-oriented
- Public speaking
Hobbies and Interests
- Trail Running
- Playing Golf
- Podcasts
- Reading
- Travelling
- Watching Sports
Timeline
Life Coach
Associate Coaching Certification, Integral Coaching Canada
2022.04 - Current
Videographer
Freelance
2020.03 - 2023.09
Student Success Specialist
Integral Coaching Canada
2019.09 - Current
Client Relationship Assistant
Adventure Playgrounds Wales
2017.10 - 2019.06
Bachelor of Arts - Psychology
Laurentian University
Certificate in Adult Learning & Development -
Ontario Institute For Studies in Education (OISIE), University of Toronto
Associate Certificate in Coaching -
Integral Coaching Canada
Associate of Arts Degree -
Vancouver Island University
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