Taylor Edwards
Tehachapi
Summary
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Adventist Health Tehachapi Valley
02.2022 - 10.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
- Increased efficiency in billing process by accurately capturing chargeable services during patient registration.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
- Greeted and assisted patients with check-in procedures.
Sorter
Amazon
11.2020 - 03.2021
- Inspected materials and sorted items into cubbies according to where the system was telling me to.
- Communicated clearly and effectively with colleagues to facilitate workflow and troubleshoot issues needed.
Front Desk Receptionist
Linda Woodson Dermatology
02.2019 - 02.2020
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Communicated financial obligations to patients and collected fees at time of service.
- Responded to patient concerns and inquiries professionally and efficiently.
Retail Lead
Tehachapi Pet Lodge & Outfitters
06.2017 - 02.2019
- Trained employees with knowledge to serve customers and deliver exceptional experiences daily.
- Oversaw cashiers' drawers and payment processing to keep store finances accurate and prevent losses.
- Maintained physical appearance of store with continuous attention to areas such as entryways and restrooms.
- Implemented new pricing for special promotions and clearance items, retagged merchandise and changed signage.
- Kept areas clean, neat and inspection-ready to comply with product guidelines.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Stocked and cleaned shelves while maintaining neat and orderly store.
Patient Access Representative
PPG colon and rectal surgery
08.2016 - 01.2017
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
- Responded to patient concerns and inquiries professionally and efficiently.
- Explained policies, procedures and services to patients.
Patient Access Representative
Parkview Regional Medical Center
08.2014 - 08.2016
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Responded to patient concerns and inquiries professionally and efficiently.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Obtained health, financial and religious information from patients at time of admission.
- Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
- Explained policies, procedures and services to patients.
Education
High School Diploma -
Penn Foster High School
Scranton, PA06.2013
Skills
- Appointment scheduling
- Payment processing
- Patient interviewing skills
- Appointment confirmation
- Multitasking
- People skills
Education and Training
Scranton, PA,other
Contact
Bakersfield, CA 93308
Timeline
Patient Access Representative
Adventist Health Tehachapi Valley
02.2022 - 10.2024
Sorter
Amazon
11.2020 - 03.2021
Front Desk Receptionist
Linda Woodson Dermatology
02.2019 - 02.2020
Retail Lead
Tehachapi Pet Lodge & Outfitters
06.2017 - 02.2019
Patient Access Representative
PPG colon and rectal surgery
08.2016 - 01.2017
Patient Access Representative
Parkview Regional Medical Center
08.2014 - 08.2016
High School Diploma -
Penn Foster High School
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