Taylor Drury-Foulon
Wallaceburg,ON
Summary
Compassionate Personal Support Worker with experience in providing care to individuals with disabilities, chronic illnesses and cognitive impairment. Strengths include listening skills, empathy and patience, combined with practical knowledge of personal hygiene assistance, meal preparation and housekeeping tasks. Have made significant impact by improving patient quality of life through personalized care plans and fostering meaningful relationships. Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Chuck's Roadhouse Bar & Grill
Wallaceburg
08.2019 - Current
- Greeted guests and provided menus.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Prepared drinks according to standard recipes.
- Accurately recorded orders on cash register and point-of-sale system.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked food before serving it to customers.
- Assisted in training new servers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Operated POS terminals to input orders, split bills and calculate totals.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Factory Production Worker
Mahle
Tilbury, Ontario
01.2023 - 01.2024
- Monitored inventory levels throughout the shift.
- Collaborated with team members to meet tight deadlines while maintaining high-quality standards.
- Loaded parts onto conveyor belts for further processing.
- Conducted quality control checks on all outgoing items prior to shipment.
- Inspected finished products for defects or flaws.
- Followed written instructions regarding product assembly processes.
- Communicated effectively with supervisors regarding job progress and safety issues.
- Operated machinery to fabricate and assemble product components.
- Packaged completed products according to customer specifications.
- Performed daily maintenance of assembly machines and tooling.
- Maintained a clean and safe work area in accordance with OSHA standards.
- Assisted in the troubleshooting of production line equipment malfunctions.
- Loaded and unloaded items from machines and conveyors.
- Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
- Sorted and packaged products to prepare for processing or shipment.
Hostess
Crabby Joe's Tap & Grill
Wallaceburg
11.2015 - 08.2019
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Adhered to all safety regulations set forth by the restaurant management team.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seating's.
- Managed reservations, waitlists, and special requests for large parties.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Built positive relationships with other front-of-house and kitchen staff.
PSW Student
Oaks Retirement Village
Wallaceburg
05.2019 - 06.2019
- Respected privacy of all patients at all times while providing quality care services.
- Recorded detailed notes on patient's condition in accordance with agency policy.
- Provided personal care assistance and support to clients, including bathing, dressing, grooming, toileting and mobility.
- Collaborated with other healthcare professionals such as nurses, physicians and social workers to develop comprehensive treatment plans.
- Facilitated communication between patient's family members regarding any changes in patient's condition.
- Initiated recreational activities that were enjoyable yet beneficial to the patient's health.
- Encouraged positive behavior modification through reinforcement strategies.
- Maintained a clean and safe environment for the client by performing light housekeeping duties.
- Provided companionship by engaging in conversations with patients about current events or past experiences.
- Monitored changes in the client's condition and reported any concerns immediately to supervisor or physician.
- Provided emotional support to clients while encouraging independence.
- Educated family members on proper care techniques for their loved one.
- Assisted clients with activities of daily living such as eating, drinking and medication reminders.
- Responded promptly to emergency situations involving the client according to established protocols.
- Assessed physical needs of patients and developed individualized plans of care accordingly.
- Provided emotional support to both patients and families during difficult times.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Reported concerns to nurse supervisor to promote optimal care.
- Supported bathing, dressing and personal care needs.
- Laundered clothing and bedding to prevent infection.
- Improved patient outlook and daily living through compassionate care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Built strong and trusting rapport with clients and loved ones.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Participated in a variety of campus events, such as career fairs, lectures, and workshops.
PSW Student
Lambton Meadowview Villa
Petrolia
01.2019 - 05.2019
- Contributed to case reviews of client status and progress.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Maintained detailed records of services performed on clients.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Instructed family members on how to provide bedside care.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients get in and out of beds and wheelchairs.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Followed safe lifting and transferring techniques to transport residents.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Maintained clean and well-organized environment for client happiness and safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Education
Diploma - psw
Ontario Secondary
Wallaceburg, ON06.2019
Skills
- Guest Engagement
- Beverage Preparation
- Food Delivery
- Food Running
- Table Bussing
- Table Setting
- Supply Restocking
- Safe Food Handling
- Sales expertise
- POS operation
- Guest Seating
- Regulatory Compliance
- Menu knowledge
- Service prioritization
- Dining customer service
- Food safety understanding
- Strong Work Ethic
- Exceptional customer service
- Price memorization
- High-volume dining
- Effective customer upselling
- Item promotion
- Quality Control
- Cash Handling
- Order Accuracy
- Positive and professional
- Compassionate Care
- Vital signs monitoring
- Dementia Care
- Mobility Assistance
- Meal Preparation
- Emotional Support
- Personal Hygiene Assistance
- Progress Documentation
- Patient Companionship
- ADL Assistance
- Incident Reporting
- Documentation
- Basic Housekeeping
- Compassionate client care
- Care Plan Adherence
- Hoyer Lifting Equipment
- PPE Usage
- Strong Ethics
- Time Management
- Care Plan Management
- Special Needs Care
- Community activities
- First aid and safety
Certification
- PSW
- Ontario Smart Serve
Certification dates
- PSW, 08/01/19,
- Ontario Smart Serve, issued in 06/16/24 expiry 06/14/29
References
References available upon request.
Timeline
Factory Production Worker
Mahle
01.2023 - 01.2024
Server
Chuck's Roadhouse Bar & Grill
08.2019 - Current
PSW Student
Oaks Retirement Village
05.2019 - 06.2019
PSW Student
Lambton Meadowview Villa
01.2019 - 05.2019
Hostess
Crabby Joe's Tap & Grill
11.2015 - 08.2019
Diploma - psw
Ontario Secondary
- PSW
- Ontario Smart Serve
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