Taylor Demers
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and/ or business demands.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Sales Representative
Cintas First Aid and Safety
06.2019 - 06.2023
- Developed and maintained business relationships with customers.
- Replaced used/outdated products.
- Serviced all safety equipment requiring periodic maintenance.
- Up-sold safety products that would benefit the customer by ensuring health and safety compliance.
- Tracked depleted stock and replenished weekly, tracked delinquent accounts and followed up with clients.
- Acted as a single point of contact maintaining 200+ accounts, responding to queries and resolving any issues.
- Prepared and reviewed invoices/product costs for accuracy with individual customers and answered any questions.
- Ensured all accounts were in good standing and invoices were paid in a timely manner.
- Met with clients on a regular basis to discuss any service, product, invoice or payment issues to ensure client satisfaction and company payments were on time.
- Managed minor pricing disputes and escalated if necessary for resolution.
- Planned monthly client visits based on geographical locations for more efficient travel time.
- Led discussions with clients to improve their safety product to minimize the extent of the injuries and ensure compliance.
- Assisted in training new hires on processes and reported to upper management regarding training progress.
- Worked alongside sales staff to grow the business and share information/suggestions for improvement.
- Experience in managing client relationships resulting in positive rapport, mutual trust, higher sales and easier resolutions of minor conflicts.
- Worked independently and adjusted priorities to meet established KPI goals.
Assistant Bakery Manager
Sobey's
06.2015 - 06.2019
- Decorated cakes and pastries.
- Prepared baked goods daily.
- Tracked depleted stock and replenished weekly. Placed orders and organized products once received.
- Prepared weekly schedules for bakery staff.
- Ensured staff followed health and safety regulations.
- Prepared quotations for bakery/cake orders.
- Resolved all customer/staff disputes (staff scheduling, daily product quantities, product pricing, customer orders).
- Held brief meetings with staff to discuss weekly action plans.
- Provided hands-on training to new staff.
Sales Manager
AAA
10.2014 - 06.2015
- Assisted sales staff with company processes.
- Oversaw customer accounts.
- Answered customers’ queries and resolved disputes.
- Trained new staff on AAA protocols.
Education
Algonquin College (Baking and Pastry Arts)
08.2013
Fellowes High School
12.2012
Skills
- Organized
- Efficient
- Energetic
- Quick Learner
- Team Player
Certification
- First Aid, Level C
- WHMIS
- Fire Extinguisher Training
- Food Safety Training Certificate
- Service Excellence
- Smart Serve
Timeline
Service Sales Representative
Cintas First Aid and Safety
06.2019 - 06.2023
Assistant Bakery Manager
Sobey's
06.2015 - 06.2019
Sales Manager
AAA
10.2014 - 06.2015
Algonquin College (Baking and Pastry Arts)
Fellowes High School
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