Taylor Days
Concord
Summary
Dedicated Customer Experience Manager excelling in conflict resolution, employee training, and client relationship management. Proven ability to enhance onboarding processes and streamline operations.
Overview
8
8
years of professional experience
Work History
Customer Experience Manager
GameU
Remote
07.2022 - Current
- Serving as the primary point of contact for students and families, delivering high-touch customer support via email, phone, and messaging platforms
- Partnering cross-functionally with Enrollment, and Finance teams to ensure alignment on authorizations, attendance, and billing accuracy
- Leading the onboarding, training and mentorship of new team members , ensuring alignment with scheduling workflows, internal tools, and customer experience standards
- Acting as a trusted partner to leadership , providing insights on team capacity, scheduling challenges, and process improvement opportunities
Human Resources Credentialing Coordinator
ScribeAmerica
Remote
05.2021 - 07.2022
- Collaborated with multiple credentialing and compliance vendors to ensure employee onboarding meets strict healthcare and company regulatory standards
- Reviewed and interpreted medical screening results and background check documentation , accurately entering and maintaining data across HR information systems
- Handled sensitive and confidential medical information with a high level of accuracy, discretion, and compliance with privacy standards
Patient Services Representative
Sharp Rees-Stealy Medical Group
San Diego, CA
09.2018 - 04.2021
- Leveraged in-depth knowledge of workers' compensation processes to act as a liaison between patients, employers, insurance adjusters, and medical providers
- Managed a high volume of inbound and outbound calls , delivering efficient, empathetic customer service in a fast-paced clinical environment
- Provided front desk support across multiple clinic locations and departments , demonstrating adaptability and maintaining consistent service quality
- Verified and accurately input patient demographics, insurance details, and medical information into registration and scheduling systems, maintaining data integrity and compliance standards
Education
Bachelor of Arts - Sociology
University of California, Riverside
Riverside, CA06-2018
Skills
- Customer Service
- Human Resources
- Client Relationship Management
- Conflict Resolution & Escalation Handling
- Scheduling & Resource Coordination
- Employee Training & Development
- HRIS & CRM Systems
- Onboarding & Credentialing
- High-Volume Operations Management
- Notion, Pipedrive, Workday, Slack, Zoom, MS Office, Google Workspace
Timeline
Customer Experience Manager
GameU
07.2022 - Current
Human Resources Credentialing Coordinator
ScribeAmerica
05.2021 - 07.2022
Patient Services Representative
Sharp Rees-Stealy Medical Group
09.2018 - 04.2021
Bachelor of Arts - Sociology
University of California, Riverside