Taylor Cruise
Welland,ON
Summary
Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
4
4
years of professional experience
Work History
Hostess
Bridgewater Brewery
06.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Customer Service Representative
Canada Flowers
06.2023 - 08.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
Babysitter
Neighbourhood Families
06.2020 - 06.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Cared for a variety of children, including those with disabilities
- Assisted children in developmentally appropriate activities for mental and physical stimulation
- Prepared healthy, age-appropriate snacks and meals.
Fast Food Crew Member
A&W® Restaurants
06.2022 - 09.2022
- Worked front counter, drive-thru and other areas.
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
- Took orders, prepared meals, and collected payments.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Worked well with teammates and accepted coaching from management team.
- Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.
- Adhered to food safety regulations by consistently practicing proper sanitation techniques in the kitchen area.
Education
High School Diploma -
Welland Centennial Secondary School
Welland, ON06.2025
Skills
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Cleaning and sanitation
- Greeting guests
- Payment Processing
- Table Setting/Bussing
- Guest complaint resolution
- Menu Memorization
- Dining area maintenance
- Reservation Management
- Food Running
Date of Birth
June 29, 2007
Timeline
Hostess
Bridgewater Brewery
06.2023 - Current
Customer Service Representative
Canada Flowers
06.2023 - 08.2023
Fast Food Crew Member
A&W® Restaurants
06.2022 - 09.2022
Babysitter
Neighbourhood Families
06.2020 - 06.2023
High School Diploma -
Welland Centennial Secondary School
Similar Profiles
Victoria Dube-MwaleVictoria Dube-Mwale
DISHWASHER at Bridgewater BreweryDISHWASHER at Bridgewater Brewery
Emily VillaEmily Villa
Assembly Line Production Worker at Bridgewater InteriorsAssembly Line Production Worker at Bridgewater Interiors
Gregory DoddGregory Dodd
Material Handler at Bridgewater InteriorsMaterial Handler at Bridgewater Interiors