Taylor Crossman
Moosomin,SK
Summary
Dedicated professional with a proven track record at Southeast Integrated Health Care, excelling in compassionate caregiving and healthcare industry knowledge. Achieved significant improvements in patient quality of life and safety through innovative care strategies. Demonstrates a strong work ethic and confidentiality compliance, enhancing patient satisfaction and trust. Strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2025
2025
years of professional experience
Work History
Receptionist
Moosomin Family Practice Centre
Moosomin, SK
11.2022 - Current
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Responded to inquiries from callers seeking information.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Registered and verified patient records before triage with most up-to-date information.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Retail Sales Associate
Mcphail Travel
Moosomin, SK
06.2021 - 11.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Hairstylist
Evalution Hair Studio
Moosomin, SK
09.2014 - 11.2016
- Mixed pigments and used proper techniques to achieve desired color.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Determined appropriate hair treatments based on conditions and textures.
- Resolved guest complaints about service or style.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Waitress
Boston Pizza Restaurant
Moose Jaw, SK
09.2012 - 06.2013
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Processed orders and sent to kitchen employees for preparation.
CCA
Southeast Intergated Health Care
Moosomin, SK
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Helped patients care for themselves by teaching use of cane or walker and special utensils to eat.
- Participated in staff meetings and trainings for professional development and continuous improvement of skills.
- Assisted in daily living activities for improved quality of life.
- Assisted with therapeutic activities designed to enhance cognitive function in dementia patients.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient progress and interventions provided.
- Cared for patients by changing bed linens, washing and ironing laundry and cleaning premises.
- Supplied physical support to assist patients in performing daily living activities such as getting out of bed, bathing, dressing, toileting and walking.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Observed and examined patients to detect symptoms requiring medical attention such as bruises, open wounds and persistent coughs.
- Implemented fall prevention strategies to maintain patient safety within the facility.
Education
High School Diploma -
McNaughton High School
Moosomin, SK06-2012
Skills
- Project Coordination
- Clerical Support
- Scheduling
- Technical Support
- Bookkeeping
- Data Entry
Timeline
Receptionist
Moosomin Family Practice Centre
11.2022 - Current
Retail Sales Associate
Mcphail Travel
06.2021 - 11.2022
Hairstylist
Evalution Hair Studio
09.2014 - 11.2016
Waitress
Boston Pizza Restaurant
09.2012 - 06.2013
CCA
Southeast Intergated Health Care
High School Diploma -
McNaughton High School
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