Taylor Croft
Coalhurst,AB
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Community Support Worker
Southern Alberta Community Living Association
Lethbridge, AB
07.2021 - Current
- Provided support to individuals with disabilities in activities of daily living.
- Provided transportation for clients to various appointments or activities as required.
- Assisted clients in developing life skills and independent living abilities.
- Developed individualized plans for clients and monitored progress towards goals.
- Conducted home visits to assess client needs and provide guidance and resources.
- Facilitated recreational activities that encouraged socialization and skill development.
- Monitored medications and assisted with medication administration as needed.
- Provided emotional support and encouragement throughout treatment process.
Cashier
Pit Stop Liquor/ Liquor Connection
Lethbridge, AB
01.2021 - 07.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
Server/ Shift Lead
Canadian Brewhouse
Lethbridge, AB
06.2020 - 04.2021
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
Supervisor
The Zoo- University of Lethbridge
Lethbridge, AB
04.2019 - 09.2020
- Directed and supervised team of 20+ employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, trained, mentored, coached, and evaluated, staff as necessary.
- Performed weekly inventory checks to ensure sufficient stock levels for all products.
- Provided ongoing training to address staff needs.
Maintenance
Grounds Crew Canyon Meadows Golf Course
Calgary, AB
04.2018 - 06.2020
- Working with a bunch of different machinery
- Fast paced environment
- excellent time management skills
- Trained new staff members
- Completed cleaning duties, lot maintenance and course system maintenance.
Server/ Bartender
Enmax Centre
Lethbridge, AB
09.2019 - 03.2020
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies, counting tills, and cleaning entire lounge area
Supervisor
Cineplex Entertainment
Calgary, AB
11.2013 - 09.2016
- Directed and supervised team of 100+ employees in daily operations.
- Stock management
- Handling cash and card transations
- Nightly counts of all products
Education
Bachelor of Science - Psychology
University of Lethbridge
Lethbridge, AB04.2021
Highschool Diploma -
Henry Wisewood High School
Calgary, AB06.2016
Skills
- Customer Service (5 years)
- Cash Handling (5 years)
- Supervisory experience (6 years)
- Employee Training (5 years)
- Supervisor and trainer at Cineplex Entertainment, The University bar, and Brewhouse, Southern Alberta Community Living (mat leave coverage)
- Community Outreach
- People Skills/ Guest Service
- Childcare for 10 years
- Worked in guest services for 5 years
- Adaptability and Flexibility
- Life Skills Training
- Individualized support
- First-aid and CPR
- Behavioral support
Certification
- First Aid, CPR, & AED (level C), 06/01/21, 07/31/24
- Class 5 Driver’s License, 03/01/15, Present
- Abuse Prevention and Response Protocol, 07/01/21, 07/31/24
- Medication Administration, 09/01/21, 09/30/24
- Non-Violent Crisis Intervention, 09/01/21, 09/30/25
- Universal Precautions, 09/01/21, 09/30/24
- Positive Behavior Supports: Level 1, 10/01/21, 10/31/24
- WHIMIS [2015 Version], 05/01/22, 05/31/25
- Fire Extinguisher Training, 05/01/22, 05/31/25
- Cultural Diversity Training, 01/01/24, 01/31/27
- Health and Safety Training SACLA, 04/01/23, 04/30/26
- Suicide Intervention Training, 08/01/23, 08/31/26
Languages
English
Professional
References
References available upon request.
Timeline
Community Support Worker
Southern Alberta Community Living Association
07.2021 - Current
Cashier
Pit Stop Liquor/ Liquor Connection
01.2021 - 07.2021
Server/ Shift Lead
Canadian Brewhouse
06.2020 - 04.2021
Server/ Bartender
Enmax Centre
09.2019 - 03.2020
Supervisor
The Zoo- University of Lethbridge
04.2019 - 09.2020
Maintenance
Grounds Crew Canyon Meadows Golf Course
04.2018 - 06.2020
Supervisor
Cineplex Entertainment
11.2013 - 09.2016
Bachelor of Science - Psychology
University of Lethbridge
Highschool Diploma -
Henry Wisewood High School
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