Summary
Overview
Work History
Education
Skills
Honorsaccomplishments
Volunteer Experience
References
Timeline
Generic

Taylor Cosburn

Oshawa,Canada

Summary

Dedicated athlete with a extensive background spanning from Professional Golf to Customer Service excellence at Trility Golf Group. Demonstrated leadership in enhancing customer satisfaction and streamlining event logistics. Skilled in event management and critical thinking, with a proven track record of improving team performance and maintaining meticulous attention to detail.

Overview

11
11
years of professional experience

Work History

Professional Golfer

ME
04.2022 - Current
  • Competed on Mini Tours, PGA Tour Canada, and Korn Ferry Tour Mondays.
  • Secured numerous sponsors for funding.

Customer Service Executive

Trility Golf Group
01.2022 - Current
  • Providing VIP golf player services and enhanced event logistics for sponsorship opportunities and client satisfaction
  • Improved product knowledge on a continuous basis to provide optimal service and help rebrand the company.
  • Identified opportunities for process improvement within the customer service department.
  • Collaborated with other departments to ensure customer satisfaction.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Associate Professional

Clublink
09.2022 - Current
  • Maintained day-to-day golf club operations, such as check-ins, collecting green fee charges, and enforcing club policies.
  • Developed strategies for improving customer experience and engagement with the product.
  • Resolved escalated complaints from customers through proactive communication.
  • Developed relationships with key stakeholders across departments by providing exemplary service.

Epoxy Installer

Stonhard (A.C Williams Contracting)
05.2018 - Current
  • Instillation of epoxy-based paint and materials in industrial and commercial industries.
  • Completed 100+ various projects.
  • Maintained clean work areas throughout project duration.
  • Demonstrated excellent problem-solving skills when unexpected issues arose during job sites.
  • Evaluated work areas before planning flooring layout for different projects.
  • Worked with a variety of tools, including jackhammers, power grinders, angle grinders, and drills.

Sales Associate

Golftown
Whitby
08.2013 - 09.2017
  • Greeted customers and provided exceptional customer service.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Performed golf club-related repairs.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.

Sales Associate

American Eagle Outfitters
Oshawa
11.2015 - 08.2017
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Enhanced customers' shopping experience.
  • Processed transactions using a point-of-sale system.

Education

Bachelor of Commerce - Marketing Management

University of Guelph
Guelph, ON, Canada
02-2022

Some College (No Degree) - Finance and Economics

Lake Superior State University
Sault Ste. Marie, MI, USA

High School Diploma -

Eastdale CVI
Oshawa, ON
06-2015

Skills

  • Attention to Detail
  • Effective Communicator
  • Leadership
  • Event Management
  • Team Performance
  • Time Management
  • Critical Thinking
  • Athletics

Honorsaccomplishments

  • Played Professional Golf.
  • Shot numerous course records within Ontario.
  • Personal best score of (-12) 59.
  • Golf handicap of +5.
  • Athlete of The Week Awards at University of Guelph.
  • Athlete on University of Guelph Mens Golf Team 2017-2021.
  • University of Guelph's Dean's List, 2020 and 2021.
  • Competed in the 2018 Canadian Men's Amateur Championship (Golf).
  • First Team All Ontario, Golf, Ontario University Athletics, 2018.
  • First Team All Academic, Golf, Ontario University Athletics, 2018.
  • Nominated for Feshman Athlete of the Year, Lake Superior State University, 2017.
  • Athlete on Lake Superior State University Men’s Golf Team, 2016-2017.
  • Lake Superior State Universities Dean’s List, 2017.
  • Received Golf Scholarship to Lake Superior State University.
  • High School Honors.
  • Eastdale Boys Golf MVP, 2014 and 2015.

Volunteer Experience

Oshawa Golf and Curling Club

-Operated and assisted with junior golf camps

-Assisted with golf tournaments at the club

References

  • Mark Brough, Owner of A.C Williams Contracting, 905-718-2925
  • Troy Timpano, Founder and President of Trility Golf Group, 416-333-6996

Timeline

Associate Professional

Clublink
09.2022 - Current

Professional Golfer

ME
04.2022 - Current

Customer Service Executive

Trility Golf Group
01.2022 - Current

Epoxy Installer

Stonhard (A.C Williams Contracting)
05.2018 - Current

Sales Associate

American Eagle Outfitters
11.2015 - 08.2017

Sales Associate

Golftown
08.2013 - 09.2017

Bachelor of Commerce - Marketing Management

University of Guelph

Some College (No Degree) - Finance and Economics

Lake Superior State University

High School Diploma -

Eastdale CVI

Similar Profiles

CREATE PROFILE
Taylor Cosburn