Taylor Borges
Orangevale
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Manager/Barista
Badfish Coffee And Tea
07.2020 - Current
- Performed all pre-opening duties and side work
- Ensured cleanliness and organization of cafe
- Prepare specialty coffee drinks such as espresso as well as smoothies and tea
- Provide a friendly environment for customers and team members.
- Ensured smooth transitions during shift changes with clear communication and thorough handover procedures.
- Collaborated with other managers to develop best practices for store operations and employee development.
- Resolved customer concerns promptly and professionally, ensuring continued patronage and loyalty to the brand.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Host/Server
Pancake Palace
09.2014 - 05.2020
- Taking food and drink orders and preparing them promptly
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Assisted others in carrying out their part of serving meals
- Ensured cleanliness of dining area prior to serving
- Problem-solving and resolving customer complaints and issues
- Handled cash transactions
- Completed daily closing tasks
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
US Olympic Level 3-NTS Archery Coach
Wilderness Golden State J.O.A.D Summer Camp
06.2009 - 08.2016
- Create weekly schedules for employees
- Organize camp activities and games
- Setting up activity bags for new students
- Communicating openly with children's parents about daily activities and behavior
- Reinforcement of rules and safety
- Manage inventory and maintenance of equipment when needed
- Teach basic knowledge of shooting archery, equipment, and rules
- Accommodate children's needs if need be
- Encourage good behavior and patience with children
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Au Pair
Private Clients
06.2012 - 06.2023
- Enhanced family's daily routine by providing attentive childcare and maintaining a safe, nurturing environment.
- Assisted in improving children''s academic performance by providing tutoring and homework support.
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
- Supported emotional development through empathetic listening and guidance during difficult situations or conflicts.
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Improved children's language skills through engaging conversations and interactive language games.
- Fostered positive relationships with host family members, creating a harmonious living situation for all involved.
- Assisted in improving children's academic performance by providing tutoring and homework support.
Education
Bachelors Degree - Criminal Justice
Southern New Hampshire University
Manchester, NH06.2022
A.S. Social and Behavioral Sciences, A.S. Administration of Justice -
Sierra College
Rocklin, CA05.2019
Skills
- Multitasking
- Customer Service
- Organization
- Dependability
- Time Management
- Problem Solving
- Opening and Closing Duties
- Cash Handling
- Team Leadership
- Policy Implementation
- Verbal and Written Communication
- Scheduling and Coordinating
- Performance Tracking and Evaluation
- Problem Resolution
Timeline
Manager/Barista
Badfish Coffee And Tea
07.2020 - Current
Host/Server
Pancake Palace
09.2014 - 05.2020
Au Pair
Private Clients
06.2012 - 06.2023
US Olympic Level 3-NTS Archery Coach
Wilderness Golden State J.O.A.D Summer Camp
06.2009 - 08.2016
Bachelors Degree - Criminal Justice
Southern New Hampshire University
A.S. Social and Behavioral Sciences, A.S. Administration of Justice -
Sierra College
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