Taylor Biegun
Calgary,AB
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Maintained smooth stockroom operations with attention to detail with all received product. Ensured staff were up to date with the latest product knowledge to ensure customers received the best possible service.
Overview
6
6
years of professional experience
Work History
Lead
Arc'teryx
09.2023 - Current
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision-making.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Developed metric driven strategies to boost team performance.
Product Operations Lead
Lululemon Athletica
08.2021 - 09.2023
- Recommended actionable changes, lead provisioning and draft plans to maintain operational status.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Assisted guests with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Monitored guest feedback channels to make impactful changes to the guest experience to improve guest satisfaction.
- Oversaw problem resolution to address barriers to operational efficiency.
- Fully trained 30 permanent employees within 2 years at the company, including leadership roles.
Store Manager
Little Burgundy
11.2018 - 02.2021
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Resolved customer service issues promptly.
- Assisted with 8 retail Audits across all 5 Calgary stores.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Trained and developed new employees for ease of transition into team.
- Completed daily paperwork and computer entry of sales data as established by management.
- Worked at various Little Burgundy Stores to boost Sales and SOPs (Standard of Performance)
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
RMT - Massage Therapy
Makami
Calgary, AB04.2018
Skills
- Team Leadership
- Staff Scheduling
- Training Management
- Goal Setting
- Employee Motivation
- Performance Assessment
- Verbal and Written Communication
- Recruitment and Hiring
- POS Terminal Operations
- Sales Promotion
- Customer Relations
- Sales Coaching
- Multitasking and Prioritization
- Money Handling
Timeline
Lead
Arc'teryx
09.2023 - Current
Product Operations Lead
Lululemon Athletica
08.2021 - 09.2023
Store Manager
Little Burgundy
11.2018 - 02.2021
RMT - Massage Therapy
Makami