Jayna Berg
Duchess
Summary
Energetic and personable individual with knack for accuracy and efficiency. Possesses foundational understanding of financial transactions and cash handling, including proficiency in Microsoft Office and mathematical skills. Aims to enhance operational efficiency and contribute to customer satisfaction through diligent and reliable service.
Overview
12
12
years of professional experience
Work History
Social Media Marketer
The Pink Porcupine
10.2022 - Current
- Created visually appealing graphics for use in social media posts, improving overall aesthetic appeal of profiles and increasing user interaction.
- Researched current trends and best practices to develop innovative and impactful campaigns.
- Generated leads through the creation of compelling and shareable content for various digital channels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with sales, product management, and web development teams to create specific marketing campaigns across multiple platforms.
- Boosted engagement rates by curating relevant content for diverse audiences across multiple platforms.
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
Licensed Hairstylist
Studio Elle
09.2019 - 08.2021
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
Pre-K Substitute Teacher
BELA
09.2019 - Current
- Supervised children during in-classroom activities and on playground.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Communicated with parents to inform about child's progress and classroom behavior.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
Licensed Hairstylist
Fortress Hair and Spa
05.2015 - 08.2019
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Educated customers on products to maximize benefits.
Receptionist
Duchess Recreation Centre
03.2017 - 03.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Waitress
Boston Pizza Brooks
03.2013 - 04.2015
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
Sales Associate
Garage
09.2014 - 12.2014
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
Licensed Hairstylist - Hairstylist
Delmar College Of Hair And Esthetics
Calgary, AB07.2016
High School Diploma -
Duchess School
Duchess, AB05.2014
Skills
- Hair Maintenance Expertise
- Customer Consultations
- Microsoft Office
- Complex Problem-Solving
- Industry Trends
- Cool Under Pressure
Accomplishments
- Selected as "Business Professional of the Year” for attention to detail and outstanding customer service.
Brooks and District Chamber of Commerce Business Professional of the Year (2018)
I was selected as the Business Professional of the Year in 2018 for outstanding customer service and proper attention to detail in my job as a hairstylist.
Timeline
Social Media Marketer
The Pink Porcupine
10.2022 - Current
Licensed Hairstylist
Studio Elle
09.2019 - 08.2021
Pre-K Substitute Teacher
BELA
09.2019 - Current
Receptionist
Duchess Recreation Centre
03.2017 - 03.2019
Licensed Hairstylist
Fortress Hair and Spa
05.2015 - 08.2019
Sales Associate
Garage
09.2014 - 12.2014
Waitress
Boston Pizza Brooks
03.2013 - 04.2015
Licensed Hairstylist - Hairstylist
Delmar College Of Hair And Esthetics
High School Diploma -
Duchess School
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