Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lifeguard
Bonnyville Pool, Bonnyville
03.2022 - 08.2025
Teach swimming lessons to young children
Responded promptly to emergencies, providing first aid and CPR when necessary.
Conducted regular inspections of pool facilities and equipment for compliance and safety.
Educated patrons on pool rules and safety procedures to promote a safe environment.
Trained new lifeguards on emergency protocols and surveillance techniques.
Collaborated with management in reviewing incident reports to improve response strategies.
Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Provided friendly customer service to guests and addressed concerns.
Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Attentively monitored swimmers to identify distress.
Responded to emergency situations in a timely, efficient manner.
Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
Performed routine equipment checks to ensure all lifesaving tools were in optimal condition.
Maintained cleanliness and orderliness of beach area, contributing to pleasant visitor experience.
Conducted water quality tests to ensure health standards were met, preventing health issues among swimmers.
Improved team coordination with structured communication drills.
Collaborated with local schools to implement water safety programs, broadening community outreach.
Monitored pool activities to ensure safety and adherence to regulations.
Casual EA
Northern Lights School Division
05.2024 - 06.2024
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked well in a team setting, providing support and guidance.
Passionate about learning and committed to continual improvement.
Organized and detail-oriented with a strong work ethic.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Cashier
Mary Browns, Bonnyville
05.2021 - 11.2021
Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
Maintained cleanliness and organization of checkout area, promoting a welcoming environment for patrons.
Collaborated with team members to streamline service processes during peak hours, improving workflow efficiency.
Trained new cashiers on register protocols and customer service best practices to ensure consistent service quality.
Managed inventory restocking at checkout displays, contributing to effective merchandise presentation and availability.
Resolved customer complaints promptly, fostering positive relationships and loyalty through effective conflict resolution.
Greeted customers entering store and responded promptly to customer needs.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Bachelor of Arts Degree - Psychology, Education
Concordia University of Edmonton
Edmonton, AB
05-2026
High School Diploma -
Bonnyville Centralized High School
Bonnyville, AB
06.2023
Skills
Great with children
General maintenance
Public safety
Complex Problem-solving
Patience and empathy
Team collaboration
CPR and AED training
Creative
Effective time management
Strong communicator
Effective problem-solver
Leadership qualities
Accomplishments
Successfully led swim training classes for participants of various ages.
Improved customer satisfaction by resolving issues in a timely manner.
Pitch in to assist team members during times of unexpected high volume to optimize efficiency.
Selected as mentor/trainer for new hires.
Languages
English
Native or Bilingual
Certification
First Aid/CPR Certified
Timeline
Casual EA
Northern Lights School Division
05.2024 - 06.2024
Lifeguard
Bonnyville Pool, Bonnyville
03.2022 - 08.2025
Cashier
Mary Browns, Bonnyville
05.2021 - 11.2021
Bachelor of Arts Degree - Psychology, Education
Concordia University of Edmonton
High School Diploma -
Bonnyville Centralized High School
Custom
2011-2022 Academic Honor Roll, 2012- Public Speaking 1st, 2013- Public speaking 1st, 2014- Public speaking 2nd, 2016 – 3rd place science fair, 2017 – 1st place science fair