Taylor Banks
London,Canada
Summary
Dedicated and hardworking professional with 8 years of experience in customer service, sales, and quality inspection. Proven ability to exceed targets, manage customer relationships, and provide effective support to both clients and team members. Quick to adapt, eager to learn, and committed to delivering exceptional service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
London Honda
11.2022 - 07.2024
- Managed inbound and outbound calls to support customers and drive sales
- Scheduled appointments and upsold recommended service work, consistently exceeding daily and monthly targets
- Met a 40 outbound call target daily and contacted 100+ customers per day
- Handled warranty and insurance claims, ensuring smooth processing and customer satisfaction
- Achieved $1.5 million in revenue in 2023 through product knowledge and sales techniques
Appraiser
CSN Jones Auto Body
11.2021 - 11.2022
- Appraised vehicle damages, worked with insurance companies, and ensured customer satisfaction while meeting insurance requirements
- Organized and maintained customer files, tracking pending, ongoing, and future service needs
- Presented a professional image while providing timely updates to clients
- - Cleaned and submitted files to insurance companies for approval and payment
CSR - Customer Service Representative
Bank of Montreal
02.2019 - 11.2021
- Processed deposits, withdrawals, and bill payments for customers
- Managed customer inquiries and referred them to appropriate departments
- Ensured the workplace met safety standards and that employees followed necessary precautions
- Organized and updated customer files, ensuring documentation was properly scanned and maintained
Door-to-Door Sales Representative
True Green Lawn Care
06.2018 - 08.2019
- Conducted door-to-door sales, effectively communicating services to prospective clients
- Met and exceeded sales goals for the duration of the season
Quality Inspection and Line Worker
Teppen Corporation (VariForm)
06.2017 - 08.2019
- Inspected automotive parts for quality and safety standards
- Reported and documented issues, improving overall production rate by suggesting more efficient organizational methods
- Maintained a clean and safe work environment
Education
High School Diploma - undefined
Strathroy District Collegiate Institute
Strathroy, ON01.2016
Skills
- Cold Calling, Outbound Sales, Upselling
- Quality Assurance, Quality Inspection
- Customer Service, Door-to-Door Sales
- Leadership, Teamwork, Adaptability
Certification
CPR and First Aid, Level C (2024-09 to2027-09)
Timeline
Customer Service Coordinator
London Honda
11.2022 - 07.2024
Appraiser
CSN Jones Auto Body
11.2021 - 11.2022
CSR - Customer Service Representative
Bank of Montreal
02.2019 - 11.2021
Door-to-Door Sales Representative
True Green Lawn Care
06.2018 - 08.2019
Quality Inspection and Line Worker
Teppen Corporation (VariForm)
06.2017 - 08.2019
High School Diploma - undefined
Strathroy District Collegiate Institute
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