TAYLOR BAILEY
Burford,Canada
Summary
Supporting people through life’s hardest moments is more than just a job for me—it’s a calling. As a 9-8-8 Crisis Responder and Service Coordinator at YWCA, I work closely with women navigating addiction offering not just crisis intervention but a safe space to be heard and supported. I’ve seen firsthand how a moment of understanding can change everything. Whether through harm reduction, emotional support, or just being present, I strive to make a real difference. My goal is to continue this work in a way that fosters healing, growth, and lasting change as I work toward becoming a psychotherapist.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Coordinator
YWCA Carole Anne's Place
12.2024 - Current
- Provided personalized support and counseling to help women achieve their goals and navigate crisis
- Conducted initial assessments and developed individualized care and safety plans
- Designed and implemented daily and ongoing programs aimed at skill development, empowerment, and community integration for clients
- Managed data collection for service outputs and outcomes
- Managed daily programming, prepared program areas, and ensured cleanliness and organization
Peer Support Worker
Brant Community Healthcare System
09.2023 - Current
- Offered peer support to mental health inpatients and drop-in participants, using empathy and shared experiences
- Provided hygiene packages and assisted individuals with their recovery journeys
- Participated in monthly volunteer meetings and reported weekly statistics to improve program delivery
- Provided targeted emotional support to in-patients, including crisis intervention techniques to de-escalate and stabilize acute situations
9-8-8 Crisis Responder
Distress Centre of Greater Toronto
09.2024 - 12.2024
- Delivered emotional support and crisis intervention via text-line
- Applied active listening and problem-solving techniques to assist individuals in distress
- Documented interactions and coordinated follow-ups for ongoing cases
- Debriefed complex cases with supervisors to ensure best practices
- Engaged in ongoing training to maintain crisis management skills
- Effectively contact emergency services in cases of imminent risk, ensuring timely intervention and safety for individuals in crisis
- Assessed risk levels and escalated situations appropriately, following protocol to provide crucial support during high-stakes scenarios
Peer-Mentor
Big Brothers Big Sisters of Oxford County
09.2020 - 12.2020
- Served as a positive role model for youth facing challenges
- Collaborated with faculty to identify support needs for mentees
- Conducted check-ins with mentees, monitoring progress towards achieving goals and addressing challenges
- Assisted in creating personalized plans for each mentee
- Built trust and rapport amongst mentees and families
Education
Bachelor of Science - Behavioural Psychology
Seneca Polytechnic
York, ON02.2025
Associate of Arts - Social Service Worker
Fanshawe College
Simcoe, ON01.2021
Skills
- Emergency Response Coordination
- Peer Mentorship
- Comprehensive Risk Analysis
- Trauma-Informed Support Strategies
- Patient Medication Management
- Substance Use Intervention
- Client Intake Assessment
- Strategic Recovery Planning
- Referral Coordination Expertise
- Behavioral Intervention Techniques
- Conflict Management
Certification
- First-Aid and CPR, Canadian Red Cross, 01/01/20
- Canadian Psychological Association Affiliate, 01/01/24
- OCSWSSW Registered, 01/01/24
- Non-Violent Crisis Intervention, 01/01/25
Timeline
Service Coordinator
YWCA Carole Anne's Place
12.2024 - Current
9-8-8 Crisis Responder
Distress Centre of Greater Toronto
09.2024 - 12.2024
Peer Support Worker
Brant Community Healthcare System
09.2023 - Current
Peer-Mentor
Big Brothers Big Sisters of Oxford County
09.2020 - 12.2020
Associate of Arts - Social Service Worker
Fanshawe College
Bachelor of Science - Behavioural Psychology
Seneca Polytechnic
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