Taylor Ames
Newbrook,AB
Overview
6
6
years of professional experience
Work History
Utility Line Locator
Promark-Telecon
Alberta
02.2020 - Current
- Locating and marking out underground utility lines including ATCO Gas, ATCO Pipelines, Fortis and Telus all over northern AB
- Reading and understanding utility prints
- Creating detailed sketches of locates on Turbo Cad
- Efficiently routing tickets each day to maximize number of locates completed
- Communicating and working with homeowners, contractors as well as office staff
Dispatcher/Operations Support
Promark-Telecon
Edmonton, AB
04.2018 - 02.2020
- Utility emergencies/ On-Call dispatch
- Reviewing and processing Alberta One Call tickets for line locators
- Coordinating meet times; scheduling and rescheduling locates
- Answering phones and emails, working with contractors, handling concerns and escalating late tickets
- Daily use of Google, Sharepoint, Excel, Word,
- Powerpoint, Digtix and Telus My World
- Locating underground utility lines including ATCO
- Gas, ATCO Pipelines, Fortis and Telus
- Reading utility prints
- Creating detailed sketches of locate on Turbo Cad
- Communicating and working with homeowners, contractors as well as office staff
Program Attendant
Nightwind Treatment Center
Legal, AB
07.2017 - 02.2018
- Working front line with at-risk, female youth
- Helping attendees cope with addiction, trauma and high risk behaviors
- Continuous documentation including daily logs, daily progress reports, monthly behavior reports and critical incident reports
- Medication administration and documentation
Education
Bachelor of Arts - Psychology
University of Alberta- Campus St Jean
Edmonton, AB2017
Skills
- Bilingual- Fluent in English and French
- Supervising and Training
- Coordination and Organization
- Safe Driving
- Quality Assurance
- Safety Practices
- Equipment Safety
- Attention to Detail
- Sketching
- Customer Service
- Microsoft, DigTix, Telus My World, Fortis Field View and Bentley
References
Available upon request
Timeline
Utility Line Locator
Promark-Telecon
02.2020 - Current
Dispatcher/Operations Support
Promark-Telecon
04.2018 - 02.2020
Program Attendant
Nightwind Treatment Center
07.2017 - 02.2018
Bachelor of Arts - Psychology
University of Alberta- Campus St Jean