Taylor Allen
Telkwa,BC
Summary
Dynamic professional with extensive experience at Bulkley Valley Credit Union, excelling in account reconciliation and data processing. Proven ability to enhance service quality and drive revenue growth through effective communication and collaboration. Detail-oriented and adaptable, consistently delivering exceptional results in fast-paced environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Cash Services Representative
Bulkley Valley Credit Union
- Collaborated with team members to ensure seamless communication and consistent service delivery.
- Contributed to process improvements by sharing feedback from customer interactions with management teams.
- Streamlined service processes for quicker response times, leading to improved customer experiences.
- Identified opportunities for upselling products or services, driving revenue growth and business expansion.
- Provided comprehensive product/service information to customers, enabling informed decision-making processes.
- Participated in cross-functional projects aimed at enhancing overall service quality and efficiency levels.
- Coordinated with various departments to resolve complex client issues effectively and in a timely manner.
Accounting Clerk I
Bulkley Valley Credit Union
06.2019 - Current
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
- Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
- Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
- Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
Call Centre Representative
Central Mountain Air
02.2017 - 08.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Server/Front Desk/Catering
Quaaout Lodge & Spa at Talking Rock Golf Resort
10.2014 - 12.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Skills
- Administrative support
- Month-end reports
- Data processing
- Account reconciliations
- GL reconciliation
- Attention to detail
- Microsoft Excel
- Data entry
Languages
English
Full Professional
Certification
Products and services
Financial planning
Timeline
Accounting Clerk I
Bulkley Valley Credit Union
06.2019 - Current
Call Centre Representative
Central Mountain Air
02.2017 - 08.2017
Server/Front Desk/Catering
Quaaout Lodge & Spa at Talking Rock Golf Resort
10.2014 - 12.2016
Cash Services Representative
Bulkley Valley Credit Union
Similar Profiles
Karla MacDuffKarla MacDuff
Member Services Representative at Bulkley Valley Credit UnionMember Services Representative at Bulkley Valley Credit Union
Charmaine O'CoffeyCharmaine O'Coffey
Member Relationship Manager I, Full Time at Bulkley Valley Credit UnionMember Relationship Manager I, Full Time at Bulkley Valley Credit Union
Diana AdomeitDiana Adomeit
Assistant Store Manager at Bulkley Valley WholesaleAssistant Store Manager at Bulkley Valley Wholesale
BRANDON KINGCOTTBRANDON KINGCOTT
Licensed Practical Nurse at Northern HealthLicensed Practical Nurse at Northern Health
Eric DineenEric Dineen
Foreman Log Home Restoration at Big Sky EnterprisesForeman Log Home Restoration at Big Sky Enterprises