Tayler Gomes
Rohnert Park
Summary
Beginning knowledge in human resources with a strong background in overseeing retail operations and guiding team members. Recognized for meticulous attention to detail and effective communication. Commitment to enhancing customer and employee satisfaction levels with an organized approach.
Overview
6
6
years of professional experience
Work History
Store Manager
Hello Penngrove, Penngrove, CA/Hello Sonoma, Sonoma, CA
01.2022 - Current
- Managed daily operations to ensure smooth functioning, maintaining a clean, safe environment for customers and employees.
- Analyzed sales data to make informed strategic decisions for new or existing product selection.
- Oversaw and implemented visual merchandising, enhancing customer experience and engagement.
- Managed inventory, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships.
- Assisted with hiring, training and mentoring new staff members.
Tasting Room Associate, Hostess, Barback
Truett Hurst Winery, Healdsburg, CA/VML Winery, Healdsburg
03.2022 - 11.2023
- Greeted and seated guests promptly, ensuring exceptional first impressions.
- Managed reservations and waitlists efficiently, optimizing seating arrangements.
- Resolved guest inquiries and complaints swiftly, maintaining positive relationships.
- Trained new host staff on operational procedures and customer service standards.
- Assisted management in organizing events.
- Efficiently with the use of Tock and Wine Direct.
- Stocked and maintained wine and supplies to ensure efficient service during peak hours.
Cashier, Support Specialist, Replenishment
Michaels, Petaluma, CA
12.2019 - 05.2022
- Processed customer transactions efficiently.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained balanced cash drawers, ensuring accuracy at the start and end of each shift.
- Trained new staff on register operations, customer service protocols and employee safety procedures.
- Monitored inventory levels and assisted in restocking merchandise as needed.
- Implemented product displays, increasing visibility and sales opportunities.
- Unloading shipments in a safe and efficient manner.
Education
Career Certificate - Human Resources
Santa Rosa Junior College
Santa Rosa06-2026
Bachelor of Arts - Psychology
Sonoma State University
Rohnert Park, CA09-2024
Associates Degree - Psychology
Santa Rosa Junior College
Santa Rosa, CA09.2021
High School Diploma -
Analy High School
Sebastopol, CA05.2019
Skills
- Organizational management skills
- Customer engagement
- Strong attention to detail
- Proficient in managing multiple tasks
- Proactive problem-solving
- Technical proficiency
- Effective research skills
- Customer service expertise
- Visual merchandising
- Accurate cash processing
Timeline
Tasting Room Associate, Hostess, Barback
Truett Hurst Winery, Healdsburg, CA/VML Winery, Healdsburg
03.2022 - 11.2023
Store Manager
Hello Penngrove, Penngrove, CA/Hello Sonoma, Sonoma, CA
01.2022 - Current
Cashier, Support Specialist, Replenishment
Michaels, Petaluma, CA
12.2019 - 05.2022
Career Certificate - Human Resources
Santa Rosa Junior College
Bachelor of Arts - Psychology
Sonoma State University
Associates Degree - Psychology
Santa Rosa Junior College
High School Diploma -
Analy High School
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