Tayler Ambrose
La Mirada
Summary
Highly motivated and enthusiastic job seeker looking for an opportunity to gain work experience and develop valuable skills. Eager to contribute to a team and learn new things in a supportive and dynamic work environment.
Overview
1
1
year of professional experience
Work History
Tanning Salon Receptionist
Sun Tan Club
11.2023 - 01.2024
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Communicated with spa team members if clients canceled or changed appointment times.
- Confirmed appointments, communicated with clients, and updated client records.
- Listened closely to customer complaints and responded appropriately to issues.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Organized, maintained and updated information in computer databases.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Routed incoming mail and messages to relevant personnel without delay.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Sales Associate
Aldo Shoes
08.2022 - 09.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Used in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
High School Diploma -
La Mirada High School
La Mirada , CA05-2023
Skills
- Appointment scheduling
- Strong organization
- POS system operation
- Salon software
- Reception area maintenance
- Customer service
- Sales
- Phone etiquette
- Calendar management
- Complaint resolution
Timeline
Tanning Salon Receptionist
Sun Tan Club
11.2023 - 01.2024
Sales Associate
Aldo Shoes
08.2022 - 09.2023
High School Diploma -
La Mirada High School
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