Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylan Smith

Vancouver,BC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

CCTS Engagement Manager

Rogers Communications
03.2023 - Current
  • Devised content strategy to effectively engage target audiences.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Mentored local personnel on best practices and protocols to maximize productivity.
  • Conducted market research to identify new opportunities and target markets.

Back Office Expert

Shaw Cablesystems G.P
02.2022 - 03.2023
  • Resolved problems, improved operations and provided exceptional service.
  • Worked well in a team setting, providing support and guidance.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Excellent communication skills, both verbal and written.

Social Media Expert

Shaw Cablesystems G.P
01.2020 - 01.2022
  • Conducted daily updates to social media profiles to boost company online presence.
  • Identified social media trends and developments to influence PR strategies.
  • Analyzed social media campaigns and activities for effectiveness and made recommendations for improvement to increase engagement.
  • Collaborated with clients to better understand unique needs, developing social media campaigns that would increase brand identity.
  • Represented company and brand while responding to social media inquiries.

Sales Advisor

Shaw Cablesystems G.P
07.2015 - 01.2020
  • Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
  • Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
  • Documented customer interactions in internal database to maintain complete customer service history.
  • Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.

Education

No Degree - Computer Science

Kwantlen Polytechnic University
Richmond, BC
01.2018

High School Diploma -

Delta Secondary
Delta, BC
06.2007

Skills

  • Software Expert
  • Team Mentorship
  • Class 5 Drivers license
  • First Aid
  • Attention to Detail
  • Excellent Communication
  • Customer Service

Timeline

CCTS Engagement Manager

Rogers Communications
03.2023 - Current

Back Office Expert

Shaw Cablesystems G.P
02.2022 - 03.2023

Social Media Expert

Shaw Cablesystems G.P
01.2020 - 01.2022

Sales Advisor

Shaw Cablesystems G.P
07.2015 - 01.2020

No Degree - Computer Science

Kwantlen Polytechnic University

High School Diploma -

Delta Secondary
Taylan Smith