Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
CCTS Engagement Manager
Rogers Communications
03.2023 - Current
Devised content strategy to effectively engage target audiences.
Continually maintained and improved company's reputation and positive image in markets served.
Mentored local personnel on best practices and protocols to maximize productivity.
Conducted market research to identify new opportunities and target markets.
Back Office Expert
Shaw Cablesystems G.P
02.2022 - 03.2023
Resolved problems, improved operations and provided exceptional service.
Worked well in a team setting, providing support and guidance.
Gained extensive knowledge in data entry, analysis and reporting.
Excellent communication skills, both verbal and written.
Social Media Expert
Shaw Cablesystems G.P
01.2020 - 01.2022
Conducted daily updates to social media profiles to boost company online presence.
Identified social media trends and developments to influence PR strategies.
Analyzed social media campaigns and activities for effectiveness and made recommendations for improvement to increase engagement.
Collaborated with clients to better understand unique needs, developing social media campaigns that would increase brand identity.
Represented company and brand while responding to social media inquiries.
Sales Advisor
Shaw Cablesystems G.P
07.2015 - 01.2020
Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
Documented customer interactions in internal database to maintain complete customer service history.
Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.