Taylan Smith
Vancouver,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
CCTS Engagement Manager
Rogers Communications
03.2023 - Current
- Devised content strategy to effectively engage target audiences.
- Continually maintained and improved company's reputation and positive image in markets served.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Conducted market research to identify new opportunities and target markets.
Back Office Expert
Shaw Cablesystems G.P
02.2022 - 03.2023
- Resolved problems, improved operations and provided exceptional service.
- Worked well in a team setting, providing support and guidance.
- Gained extensive knowledge in data entry, analysis and reporting.
- Excellent communication skills, both verbal and written.
Social Media Expert
Shaw Cablesystems G.P
01.2020 - 01.2022
- Conducted daily updates to social media profiles to boost company online presence.
- Identified social media trends and developments to influence PR strategies.
- Analyzed social media campaigns and activities for effectiveness and made recommendations for improvement to increase engagement.
- Collaborated with clients to better understand unique needs, developing social media campaigns that would increase brand identity.
- Represented company and brand while responding to social media inquiries.
Sales Advisor
Shaw Cablesystems G.P
07.2015 - 01.2020
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
- Documented customer interactions in internal database to maintain complete customer service history.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
Education
No Degree - Computer Science
Kwantlen Polytechnic University
Richmond, BC01.2018
High School Diploma -
Delta Secondary
Delta, BC06.2007
Skills
- Software Expert
- Team Mentorship
- Class 5 Drivers license
- First Aid
- Attention to Detail
- Excellent Communication
- Customer Service
Timeline
CCTS Engagement Manager
Rogers Communications
03.2023 - Current
Back Office Expert
Shaw Cablesystems G.P
02.2022 - 03.2023
Social Media Expert
Shaw Cablesystems G.P
01.2020 - 01.2022
Sales Advisor
Shaw Cablesystems G.P
07.2015 - 01.2020
No Degree - Computer Science
Kwantlen Polytechnic University
High School Diploma -
Delta Secondary
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