Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tayla Higginson

Toodyay

Summary

Experienced Cafe Manager with 5 years of expertise in customer service, problem-solving, and staff management. Skilled in ensuring the smooth operation of daily cafe activities, optimizing time efficiency, and maintaining high-quality service standard. Proven track record of delivering high-quality results through efficient cleaning practices and attention to detail. Known for strong collaboration, reliability, and adaptability in dynamic environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Basecamp Suites
10.2024 - 03.2025
  • Delivered exceptional customer service by greeting, assisting, and resolving guest inquiries, ensuring a smooth check-in/check-out process and handling special requests
  • Managed reservations, processed payments, and maintained accurate guest information while effectively multitasking in a fast-paced environment
  • Collaborated with hotel departments to address guest needs, handle complaints, and provide local area information, ensuring a positive guest experience

Housekeeper

Basecamp Suites
10.2024 - 03.2025
  • Ability to notice small details to ensure everything is thoroughly cleaned and organized
  • Efficient in completing tasks within a set timeframe and can prioritize tasks based on urgency and importance
  • Capable of performing physical tasks such as lifting, bending, and moving furniture, which can be demanding
  • Consistently dependable to show up on time and perform duties with minimal supervision and known for being honest and respectful, especially when handling personal items or access to private spaces

Barista

Creeds Coffee Bar
11.2023 - 04.2024
  • Serving artisan toasts and sandwiches that follow health and safety guidelines
  • Exploring new customer relations and providing excellent service
  • Improving organization behind the counter in everyday operations utilizing space

Tour Guide

Brewster Sightseeing
04.2023 - 10.2023
  • Intensive research on the Canadian Rockies and confidently being able to answer questions
  • Public Speaking and controlling groups at sightseeing stops for up to 56 people
  • Work long days between 10-14 hours maintaining high energy
  • Building strong connections that help provide a better experience
  • Translating and Interpreting any language barriers to make each individual feel welcome

Cafe Manager

Toastface Grillah
06.2021 - 03.2023
  • Hiring and training staff
  • Ordering and maintaining stock
  • Creating new strategies to provide customer loyalty
  • Improving the POS system operations to be more efficient and understandable
  • Resolving any customer issues easily
  • Supervising and directing staff whilst ensuring staff satisfaction
  • Providing equipment that keeps a high standard of cleanliness at all times

Cafe Junior

Botanicalia Cafe
01.2020 - 05.2021
  • Confidence in making coffee and presenting baked goods under high pressure
  • Teach younger staff about working in the environment
  • Learning the fundamentals of coffee culture and how to provide the best service possible
  • Understanding the importance of cleanliness in the workplace
  • Organizing retail items in an orderly manner

Education

Bachelor of Journalism -

Curtin University
Perth, Western Australia

Graduate - English, Mathematics Applications, Biology, Business Management and Enterprises

Northam Senior High School
Northam, Western Australia
01.2020

Skills

  • Customer Service
  • Staff Management
  • Operations Management
  • Problem-Solving
  • Customer service
  • Teamwork
  • Public speaking
  • Housekeeping
  • Health and safety compliance
  • Hospitality background

Accomplishments

Cross-Country Road Trip (New York to Los Angeles)
June - July 2024

  • Project Management: Managed a 2-month road trip across the U.S., including meticulous route planning, scheduling, and logistics coordination for optimal travel and exploration.
  • Time Management: Coordinated travel times and schedules to balance sightseeing, rest, and work commitments, ensuring the trip was both efficient and enjoyable.
  • Adaptability & Flexibility: Responded to changing conditions (weather, road closures, etc.) and adapted plans accordingly to stay on track with the journey.

Certification

Responsible Service of Alcohol

  • Comprehensive knowledge of responsible alcohol service regulations and best practices. Skilled in managing customer interactions, ensuring compliance with legal requirements, and promoting a safe and enjoyable environment for patrons.

Food Handler Certificate,

  • Certified food handler with training in safe food handling practices, sanitation, and hygiene. Proficient in following food safety regulations and maintaining cleanliness standards in food service environments.

First Aid Certificate,

  • Can cover minor injuries and apply the correct treatment in a time-measured approach. Assess a situation quickly and calmly and arrange help if needed.

White Card

  • Completed required safety training for working in construction environments, demonstrating knowledge of workplace safety protocols and regulations.

Class C Western Australia Drivers License

Timeline

Front Desk Agent

Basecamp Suites
10.2024 - 03.2025

Housekeeper

Basecamp Suites
10.2024 - 03.2025

Barista

Creeds Coffee Bar
11.2023 - 04.2024

Tour Guide

Brewster Sightseeing
04.2023 - 10.2023

Cafe Manager

Toastface Grillah
06.2021 - 03.2023

Cafe Junior

Botanicalia Cafe
01.2020 - 05.2021

Graduate - English, Mathematics Applications, Biology, Business Management and Enterprises

Northam Senior High School

Bachelor of Journalism -

Curtin University
Tayla Higginson