Taya Bilal
Edmonton,Canada
Summary
I have a strong background in customer service and recently transitioned into a role as a health care aide. I’m skilled in communication, problem-solving, and providing compassionate care. Adaptable and dependable, I focus on creating positive experiences for both patients and colleagues. I’m known for my strong work ethic, empathy, and ability to thrive in fast-paced environments while delivering quality care.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Health Care Aide Student
Devonshire Village by Christenson Communities
06.2024 - 06.2024
- Contributed to a clean and sanitary environment by performing light housekeeping tasks and maintaining patient rooms in an orderly manner.
- Demonstrated strong commitment to ethical standards and adherence to HIPAA regulations regarding patient privacy protection within all aspects of professional practice as a Health Care Aide Student.
- Utilized critical thinking skills when responding to emergencies or unexpected situations involving patient care or safety concerns.
- Developed rapport with diverse populations of patients through active listening skills and empathetic caregiving techniques that foster trust relationships essential for successful outcomes in healthcare settings.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Health Care Aide Student
Shepherd's Care Kensington
08.2024 - 09.2024
- Improved patient comfort by providing compassionate and attentive care during daily activities.
- Adapted to diverse patient care situations by remaining flexible and open-minded in response to evolving healthcare needs or challenges.
- Delivered efficient assistance during routine medical procedures, ensuring that patients were comfortable and well-informed throughout the process.
- Supported patients'' nutritional needs by preparing meals, feeding assistance, and monitoring dietary restrictions as needed.
- Assisted patients with mobility, including transfers, ambulation, and positioning, reducing the risk of falls and injuries.
- Demonstrated strong commitment to ethical standards and adherence to HIPAA regulations regarding patient privacy protection within all aspects of professional practice as a Health Care Aide Student.
- Assisted patients with personal hygiene tasks such as bathing, grooming, toileting, ensuring dignity was maintained throughout the process.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Customer Service Representative
Grainger
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded proactively and positively to rapid change.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Online Grocery Associate
Walmart
11.2022 - 04.2024
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
- Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.
- Demonstrated strong attention to detail while handling complex or special requests from customers, ensuring their needs were met effectively.
- Maintained store cleanliness standards within the online grocery area, contributing to an appealing shopping environment for all customers.
Education
Healthcare aide - Patient care
Robertson College
Edmonton, AB09.2024
High School Diploma -
Archbishop Oleary
Edmonton, AB06-2017
Skills
- Strong communication skills
- Time management
- Critical thinking
- Computer proficiency
- Able to meet the physical demands
- Reliable team player
- Patient-focused care
- Tracheostomy care
- Adaptable
- Verbal and written communication
Certification
CPR & First aid currently in progress
References
Padmini Gottipati - Grainger Supervisor
E: Padmini.gottipati@grainger.ca
Omar Al-Domani - Walmart supervisor
P:(587) 501-8712
E: omar.aldomani@hotmail.com
Iasha Tryhuba - HCA Instructor
P: (780) 709-8793
E: iasha.tryhuba@roberstoncollege.ca
Melissa Giacobbo - HCA instructor
P: (780) 984-6680
E: melissa.giacobbo@robertsoncollege.ca
Timeline
Health Care Aide Student
Shepherd's Care Kensington
08.2024 - 09.2024
Health Care Aide Student
Devonshire Village by Christenson Communities
06.2024 - 06.2024
Customer Service Representative
Grainger
03.2023 - Current
Online Grocery Associate
Walmart
11.2022 - 04.2024
Healthcare aide - Patient care
Robertson College
High School Diploma -
Archbishop Oleary
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