TAWNYA METCALFE

-Handles the documentation and flow of patient admissions, transfers and discharges

-Records staff attendance; completes staff payroll sheets, payroll corrections and overtime submission for the Clinical/Nurse Manager’s approval and submits to Payroll

-prepare patients charts for the next day
-file documents in patients’ charts
-file away patients charts once chart is not needed
-prepare exam rooms, ensuring they are clean for the next patient
-bring patients into the exam rooms accordingly
-weigh patients before cpx (physical)
-document each vaccination given
-find corresponding chart for abnormal result documents, and referrals

-Billing using HCAI and TELUS and other extended health benefit portals

-Accounts receivable

-Complete an accurate end of day report

-Answer telephone calls, greet patients, and visitors in a professional manner

-Answer telephone calls, greet patients, and visitors in a professional manner

-Coordinate a detailed and accurate intake of patients’ information

-Use electronic medical records and coordinate patients’ future appointments -Complete an accurate end of day report
-Accounts receivable

• Ensure cleanliness of resident’s rooms and common areas

-Book outings for consumers and took them out for outings

-Feed patients (by mouth and through gastrointestinal tube)

-Communicate with consumers with their bliss boards

-Shadow nurses/PSWs with personal care

-Took families (who are interested in bringing a loved one in) on a tour of Arbour creek

-Put charts together of new residents

-Inputted demographics of new residents into the PCC program (Point Click Care)

-Assisted in making weekly schedules for the RNs, PCAs, PSWs etc

• Serve customers in a professional and friendly manner

• Cash handling