Tawnya Ekins
Woodstock,ON
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Hardworking and adaptable, easily conforms to company needs and strategic goals. Ability to manage and train with sound decision making skills.
Overview
4
4
years of professional experience
Work History
Dispatcher
Langs Bus Lines
04.2022 - 04.2024
- Communicated with drivers and personnel to coordinate timely delivery of students.
- Managed conflict resolutions with parents, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 136 routes.
- Maintained professional relationship with drivers, school officials and school transportation services to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
Customer Service Sales Specialist
Germiphene
04.2021 - 04.2022
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Increased revenue with strategic upselling of products and services to existing customers.
- Delivered superior customer service to retain existing customers and attract future customers, working closely with traveling sales team.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Followed rush deliveries through shipping process to ensure timely delivery, also going above and beyond by hand delivering products to customers in rush situation.
Manager
Build-A-Bear
03.2020 - 04.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Established team priorities, maintained schedules and monitored performance.
Education
Business Administration Accounting
St. Clair College
Chatham, ONSkills
- Dispatching Field Personnel
- Communication Equipment Operation
- Training New Hires
- Sales and Marketing
- Microsoft Office
- Work Order Generation
- Emergency Call Response
- Calendar and Scheduling Software
- Team Leadership
- Key Performance Indicators (KPI)
- Performance Tracking and Evaluations
- Managing Multiple Tasks
Languages
English
Full Professional
French
Limited Working
Timeline
Dispatcher
Langs Bus Lines
04.2022 - 04.2024
Customer Service Sales Specialist
Germiphene
04.2021 - 04.2022
Manager
Build-A-Bear
03.2020 - 04.2021
Business Administration Accounting
St. Clair College
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