Tawny Pothier
Port Au Choix,NL
Summary
Dynamic professional with a strong customer service focus and expertise in staff training and development. At Koa Campgrounds, I enhanced guest satisfaction through efficient scheduling and rigorous health and safety compliance, leading to improved operational standards. Proven ability to analyze trends and implement strategies that drive engagement and performance.
Overview
9
9
years of professional experience
Work History
Head of Housekeeping Services
Koa Campgrounds
Gananoque, ON
03.2022 - 03.2023
- Oversaw daily housekeeping operations, ensuring cleanliness and organization of campground facilities.
- Trained and supervised housekeeping staff, fostering a collaborative work environment.
- Implemented efficient cleaning schedules to enhance service quality and guest satisfaction.
- Conducted regular inspections to maintain high standards of hygiene and safety compliance.
Assistant Manager
Body Shop Inc
Peterbrough Ontario
02.2014 - 2020
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Developed training programs for new staff, enhancing team performance and customer service skills.
- Analyzed sales data to identify trends, driving inventory management and product placement strategies.
- Implemented promotional campaigns, increasing customer engagement and brand awareness within local market.
Education
Cosmology
Carleton University
Ottawa, Ontario06.2007
Skills
Customer service focus
Scheduling and planning
Workload prioritization
Staff training and development
Health and safety compliance
Languages
English
Native or Bilingual
Timeline
Head of Housekeeping Services
Koa Campgrounds
03.2022 - 03.2023
Assistant Manager
Body Shop Inc
02.2014 - 2020
Cosmology
Carleton University