Tawni Thompson
Sooke,BC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
23
23
years of professional experience
Work History
Office Administrator
Island View Place Care
11.2023 - 12.2025
- Coordinated office operations and maintained organized records for efficient workflow.
- Managed scheduling and appointments, optimizing staff availability and resource allocation.
- Developed and implemented administrative procedures to enhance operational efficiency.
- Trained new employees on office protocols and software systems for seamless integration.
- Oversaw inventory management, ensuring timely procurement of supplies and equipment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
General Manager
Drywall Medic
12.2019 - 11.2023
- Directed operational strategies to enhance team productivity and service quality.
- Streamlined project management processes, ensuring timely completion of drywall installations.
- Implemented safety protocols that reduced workplace incidents and improved compliance rates.
- Mentored staff, fostering skill development and promoting a collaborative work environment.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Processed company payrolls.
Office Coordinator
Westshore Urgent Primary Care Center
03.2018 - 12.2019
- Checking in patients requiring medical attention.
- Communicating with clinic staff regarding urgent patients.
- Ensuring that visit reports get sent to patient GP's.
- Stocking exam rooms & ordering medical supplies.
- Assisting with minor medical procedures.
MDR Coordinator
Victoria Surgery
02.2014 - 03.2018
- Streamlined communication between departments to improve workflow and patient care outcomes.
- Evaluated operational processes regularly, recommending adjustments for improved performance.
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Created staff schedule using custom clinic database.
MDR Coordinator
Victoria Surgery
08.2007 - 03.2018
- Cleaning and set up of operating rooms between surgeries.
- Terminal clean of operation rooms at the end of the day.
- Clean, assemble and sterilize surgical instruments & instrument sets for future use.
Barista
Stick in the Mud Coffee Shop
07.2007 - 08.2008
- Prepared and served high-quality coffee beverages to enhance customer satisfaction.
- Operated espresso machines and grinders, ensuring consistent product quality.
- Maintained cleanliness and organization of workstations to meet health standards.
- Assisted in inventory management, tracking supplies for efficient operations.
Team Lead/Lifeguard/Swimming Instructor
Seaparc Leisure Complex
02.2003 - 01.2007
- Oversaw daily operations of leisure activities, ensuring smooth execution and guest satisfaction.
- Trained and mentored team members on best practices and operational protocols.
- Coordinated staff schedules to optimize resource allocation for peak operational hours.
- Created and executed lesson plans for swimming classes.
Education
Medical Device Reprocessing - Medical Technology
Vancouver Community College
Vancouver, British Columbia07-2007
High School Diploma -
Edward Milne Community School
Sooke, BC06-2004
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- Scheduling
- Payroll
- Inbound phone call handling
- Spreadsheet development
- Inventory management
- Billing oversight
Languages
English
Native or Bilingual
Timeline
Office Administrator
Island View Place Care
11.2023 - 12.2025
General Manager
Drywall Medic
12.2019 - 11.2023
Office Coordinator
Westshore Urgent Primary Care Center
03.2018 - 12.2019
MDR Coordinator
Victoria Surgery
02.2014 - 03.2018
MDR Coordinator
Victoria Surgery
08.2007 - 03.2018
Barista
Stick in the Mud Coffee Shop
07.2007 - 08.2008
Team Lead/Lifeguard/Swimming Instructor
Seaparc Leisure Complex
02.2003 - 01.2007
Medical Device Reprocessing - Medical Technology
Vancouver Community College
High School Diploma -
Edward Milne Community School