TAWFEEQ AYINLA
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Summary
An Analyst with proven track record of success designing models and analytical programs to solve business problems. Results-oriented with strong research and decision-making skills to determine specifications and develop action plans for projects. Collaborative with excellent interpersonal and communication skills across diverse groups, experienced in meeting Business needs and opportunities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operation Analyst
Intelcom Express
06.2022 - Current
- Developed written documents and reports related to programs and operations.
- Identified and analyzed project risks and developed mitigation strategies.
- Formulated mathematical or simulation models of problems, relating constants and variables, conflicting objectives and related numerical parameters.
- Conducted research and analysis to develop model-based solutions to complex operational problems.
- Determined and developed algorithms to improve and optimize operational processes.
- Collecting data from various internal and external sources to prepare analytical reports that support decision making
- Identify New process flow and process enhancement required for actualizing the business needs /requirements.
- Analysis of requirement solution variances, and implementation of solution Gaps.
- Working with staff from other departments as necessary to collect and summarize data
- Maintaining an organized database of all collected information to ensure efficient and effective data retrieval and reporting
- Routinely reviewing data to identify gaps, inconsistencies, and errors to address them promptly
- Using computer software programs to manipulate data extracted, data mapping and reporting
- Developing reporting structures and statistical methods for trend analysis
- Sending out daily, weekly, and monthly reports to key company stakeholders and leadership team.
Business Compliance Analyst
Amazon DSP
06.2020 - 06.2022
- Reported violations of rules, regulations, policies, and procedures by evaluating or recommending the initiation of investigative and corrective procedures
- Responded to stakeholders with guidance and flag any updates to Lead/Manager
- Trained and mentored other Associates.
- Classified products based on SOP (Standard of Operations)
- Follow SOP and instructions provided by managers
- Provided ideas for process improvements to enhance process efficiency, quality, and customer experience.
- Engaged with KPI monitoring,analysis and reporting .
- Reported feedbacks and Coached other Associates
- Managed time efficiently in order to complete all tasks within deadlines.
Operations Analyst
Air Canada
11.2018 - 09.2021
- Assessed operational performance to identify areas for improvement.
- Created custom reports and visualizations to support decision-making processes.
- Created and managed operational databases to store and track data and maintain accurate information.
- Analyzed trend data to forecast operational needs and plan next course of action.
- Reviewed flight schedules and adjusted as necessary
- Conducted safety audits and ensured compliance with aviation regulations
- Managed Flight d crew, including scheduling, rosters, emergency staff cover, and training.
- Reviewed weather forecast conditions which could impact the airline's daily operations
- Worked with the wider Operations team to discuss issues and develop solutions
- Devised modeling and measuring techniques using statistical and engineering methods.
- Audited Airflight security and grooming process.
- Liaised with the Airport Authority/Traffic Control for Flight delay, Update and early Departures
Business Support Analyst
Telus Communications
08.2015 - 07.2019
- Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
- Collaborated with stakeholders to define project objectives and criteria.
- Designed onboarding process for new personnel, expediting full operational competency through standardized curricula.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Conducted market trend analysis with CS data and observation to generate reports for analysis and recommendation.
- I was able to Improve margin and sales profits by 20% with my team.
- Conducted research and analyzed result to understand trends in customer loyalty.
- I translated all research findings into a model report for all stakeholders.
- managed an analysis for several department that involved process and sales improvement.
Data Analyst/Product Support
Peavey Mart
04.2014 - 11.2014
- Produced monthly reports using advanced Excel spreadsheet functions.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Utilized data visualization tools to effectively communicate business insights.
- Tested data prediction algorithms based on historical data.
- Automated Data Analysis process using VB and Excel Macros
- Generated Reports for analysis using SQL and AS400.
Product Support Analyst
Correspondence Nigeria Ltd.
02.2009 - 08.2012
- Performed troubleshooting and tested customer issues via phone, email and remote assistance software.
- Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
- Managed and prioritized multiple projects simultaneously, worked independently and drove results.
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
- Delivered feedback on troubleshooting guides and contributed to continuous improvement of issue resolution and support processes.
- Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
- Executed product solution demonstrations with internal and external users during new releases and troubleshooting calls.
- Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
- Troubleshot and tested client-reported product defects and liaised with quality assurance for deployment of fixes.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
Education
Master of Science - Information System
08.2022
Graduate Diploma - Information And Communication Technology
11.2014
Bachelor of Science - Computer Science
10.2005
Skills
- Case Management
- Predictive and Preventive Maintenance
- Spreadsheet (Google Sheet, Excel)
- Customer Retention
- Operational Planning
- Data Analysis
- Critical Thinking
- Continuous Improvement Process
- IT Systems Analyst
- Reviewing Compliance
- Change Impact Analysis and Quality Control Analysis
- Functional Improvements and Requirements Specifications
- Data Mapping
- Proficiency in Jira, Confluence, Miro, Tableau, DBMS, Power BI,Teams,MS 365, Sharepoint
- Scrum Masters and Agile
- Database Programming and SQL
- Operation and Control
- Service Level Agreements
- Group Policy
- Due Diligence
- Mergers and Acquisitions
- Daily Reports
- Operational Requirements
- Help Desk Support
Certification
- CBAP - Certified Business Analysis Professional(In View)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operation Analyst - Intelcom Express
06.2022 - Current
Business Compliance Analyst - Amazon DSP
06.2020 - 06.2022
Operations Analyst - Air Canada
11.2018 - 09.2021
Business Support Analyst - Telus Communications
08.2015 - 07.2019
Data Analyst/Product Support - Peavey Mart
04.2014 - 11.2014
Product Support Analyst - Correspondence Nigeria Ltd.
02.2009 - 08.2012
Athabasca University - Master of Science, Information System
TriOS College - Graduate Diploma, Information And Communication Technology
University of Ilorin - Bachelor of Science, Computer Science