TAWFEEQ AYINLA

Work History

Intelcom Express

06.2022 - Current

Developed written documents and reports related to programs and operations.
Identified and analyzed project risks and developed mitigation strategies.
Formulated mathematical or simulation models of problems, relating constants and variables, conflicting objectives and related numerical parameters.
Conducted research and analysis to develop model-based solutions to complex operational problems.
Determined and developed algorithms to improve and optimize operational processes.
Collecting data from various internal and external sources to prepare analytical reports that support decision making
Identify New process flow and process enhancement required for actualizing the business needs /requirements.
Analysis of requirement solution variances, and implementation of solution Gaps.
Working with staff from other departments as necessary to collect and summarize data
Maintaining an organized database of all collected information to ensure efficient and effective data retrieval and reporting
Routinely reviewing data to identify gaps, inconsistencies, and errors to address them promptly
Using computer software programs to manipulate data extracted, data mapping and reporting
Developing reporting structures and statistical methods for trend analysis
Sending out daily, weekly, and monthly reports to key company stakeholders and leadership team.

Amazon DSP

06.2020 - 06.2022

Reported violations of rules, regulations, policies, and procedures by evaluating or recommending the initiation of investigative and corrective procedures
Responded to stakeholders with guidance and flag any updates to Lead/Manager
Trained and mentored other Associates.
Classified products based on SOP (Standard of Operations)
Follow SOP and instructions provided by managers
Provided ideas for process improvements to enhance process efficiency, quality, and customer experience.
Engaged with KPI monitoring,analysis and reporting .
Reported feedbacks and Coached other Associates
Managed time efficiently in order to complete all tasks within deadlines.

Air Canada

11.2018 - 09.2021

Assessed operational performance to identify areas for improvement.
Created custom reports and visualizations to support decision-making processes.
Created and managed operational databases to store and track data and maintain accurate information.
Analyzed trend data to forecast operational needs and plan next course of action.
Reviewed flight schedules and adjusted as necessary
Conducted safety audits and ensured compliance with aviation regulations
Managed Flight d crew, including scheduling, rosters, emergency staff cover, and training.
Reviewed weather forecast conditions which could impact the airline's daily operations
Worked with the wider Operations team to discuss issues and develop solutions
Devised modeling and measuring techniques using statistical and engineering methods.
Audited Airflight security and grooming process.
Liaised with the Airport Authority/Traffic Control for Flight delay, Update and early Departures

Telus Communications

08.2015 - 07.2019

Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
Collaborated with stakeholders to define project objectives and criteria.
Designed onboarding process for new personnel, expediting full operational competency through standardized curricula.
Performed gap analysis to identify areas of improvement.
Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Analyzed open orders, backlog, and sales data to provide sales team with insights.
Conducted market trend analysis with CS data and observation to generate reports for analysis and recommendation.
I was able to Improve margin and sales profits by 20% with my team.
Conducted research and analyzed result to understand trends in customer loyalty.
I translated all research findings into a model report for all stakeholders.
managed an analysis for several department that involved process and sales improvement.

Peavey Mart

04.2014 - 11.2014

Produced monthly reports using advanced Excel spreadsheet functions.
Identified, analyzed and interpreted trends or patterns in complex data sets.
Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
Utilized data visualization tools to effectively communicate business insights.
Tested data prediction algorithms based on historical data.
Automated Data Analysis process using VB and Excel Macros
Generated Reports for analysis using SQL and AS400.

Correspondence Nigeria Ltd.

02.2009 - 08.2012

Performed troubleshooting and tested customer issues via phone, email and remote assistance software.
Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
Managed and prioritized multiple projects simultaneously, worked independently and drove results.
Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
Delivered feedback on troubleshooting guides and contributed to continuous improvement of issue resolution and support processes.
Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
Executed product solution demonstrations with internal and external users during new releases and troubleshooting calls.
Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
Troubleshot and tested client-reported product defects and liaised with quality assurance for deployment of fixes.
Diagnosed and troubleshot hardware, software and network issues.
Configured and tested new software and hardware.