Tawfeek Zubaidi
Surrey
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Diligent with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Head of Business Development
Nashid
10.2023 - Current
- Spearheading strategic initiatives to drive business growth and align operations with Nashid's AI-driven digital transformation objectives, focusing on enhancing operational efficiency and sustainability
- Developed and executed go-to-market strategies for AI-powered digital identity solutions, increasing client acquisition by 37% and improving operational efficiency for clients by 89%
- Built strategic partnerships with key stakeholders, leading to new contracts valued at $37 million across industries, including Industrial, Mobility, technology, finance, and healthcare
- Conducted in-depth market analysis to forecast trends, enabling data-driven decision-making and optimizing resource allocation
Sr. Acct. Manager SMB
Microsoft
01.2022 - 10.2023
- Top 1% performer among Microsoft sellers, driving 22% year-over-year growth in sales of Microsoft 365, Dynamics 365, and Azure AI solutions across small and medium-sized businesses
- Led end-to-end sales cycles for AI-powered productivity solutions, tailoring offerings to client-specific needs, resulting in a 30-36% increase in client retention and expanded services in key accounts
- Collaborated with technical teams (CPTS) to deliver customized Microsoft cloud and AI solutions that addressed client business challenges, enabling operational efficiencies and increasing productivity by 76%
- Managed a portfolio of 136 clients valued at $157 million, consistently exceeding sales targets and securing new contracts for Microsoft's AI, cloud, and productivity products
Audi Sport Expert
Audi Langley
02.2020 - 01.2022
- Specialized in high-performance automotive sales, consistently delivering exceptional customer experiences and securing 22% growth in high-net-worth clientele by leveraging data-driven sales strategies and relationship management
- Achieved Audi Global Accreditation for excellence in product knowledge, becoming a trusted advisor to clients and driving demand for the exclusive Audi Sport lineup
- Managed and forecasted inventory allocations and vehicle reservations, optimizing pipeline management and ensuring timely delivery for high-demand models, which resulted in 61% reduction in lead time and improved customer satisfaction
- Utilized CRM systems to track customer preferences and sales performance, enabling targeted marketing campaigns that boosted repeat business by 82%
- Collaborated with cross-functional teams to develop personalized vehicle solutions for top-tier clients, fostering long-term relationships and securing 55% increase in referral business where 1 of 2 clients refers family or friends
Automotive Sales and Leasing Specialist
Barnes Wheaton GM
10.2018 - 12.2019
- Conducted comprehensive market research to identify new business opportunities and expand clientele base.
- Leveraged social media platforms effectively for promoting available properties, engaging with potential clients, and staying informed on industry news and updates.
- Developed strong client relationships for increased customer loyalty and long-term business partnerships.
- Participated in ongoing professional development programs to stay current on industry trends and enhance selling techniques.
Donation Specialist
BC Cancer Foundation
05.2017 - 02.2018
Manager
Hot Bite Pizza and Restaurant
06.2016 - 08.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Brews & Bites Cafe
11.2015 - 05.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Jeddah International School
Surrey, BC06-2013
Skills
- Strategic Leadership
- Innovation and Problem Solving
- Client-Centric Approach
- Collaboration and Cross-Functional Communication
- Data Analytics and Business Intelligence
- Partnership Cultivation
- CRM and Sales Automation
- Microsoft Cloud Solutions
- CRM management
- Social media marketing
- Business modeling
- Relationship management
Accomplishments
- Top 1% global sellers at Microsoft Global 2022
- Cloud Sales All Star 2022/23 Microsoft Corporation Canada
- Achieved record-high client growth in 2022 by developing a comprehensive sales and marketing plan.
- Resolved product issue through consumer testing.
- Collaborated with team of 13 in the development of Nashid Identity Platform
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Certification
- Project Management Professional (PMP) - Project Management Institute. ( In Progress )
- Microsoft M365 MS900 Certified
- Microsoft AZ900 ( In Progress )
- Microsoft AI 900 ( In Progress )
- Microsoft - Fundamentals of Machine Learning
- Microsoft - Describing Cloud services
- Microsoft - Cloud Computing
- Microsoft - Intro to Azure OpenAI Services
- LinkedIn - Sales Coaching
- LinkedIn - Sales Leadership
- LinkedIn - Data Driven Sales Management
- LinkedIn - Management Skills at Microsoft : Model,Coach,Care
- Microsoft - Accessibility in Action
- LinkedIn - Cold Calling Mastery
- LinkedIn - Giving & Receiving Feedback
Timeline
Head of Business Development
Nashid
10.2023 - Current
Sr. Acct. Manager SMB
Microsoft
01.2022 - 10.2023
Audi Sport Expert
Audi Langley
02.2020 - 01.2022
Automotive Sales and Leasing Specialist
Barnes Wheaton GM
10.2018 - 12.2019
Donation Specialist
BC Cancer Foundation
05.2017 - 02.2018
Manager
Hot Bite Pizza and Restaurant
06.2016 - 08.2017
Manager
Brews & Bites Cafe
11.2015 - 05.2016
- Project Management Professional (PMP) - Project Management Institute. ( In Progress )
- Microsoft M365 MS900 Certified
- Microsoft AZ900 ( In Progress )
- Microsoft AI 900 ( In Progress )
- Microsoft - Fundamentals of Machine Learning
- Microsoft - Describing Cloud services
- Microsoft - Cloud Computing
- Microsoft - Intro to Azure OpenAI Services
- LinkedIn - Sales Coaching
- LinkedIn - Sales Leadership
- LinkedIn - Data Driven Sales Management
- LinkedIn - Management Skills at Microsoft : Model,Coach,Care
- Microsoft - Accessibility in Action
- LinkedIn - Cold Calling Mastery
- LinkedIn - Giving & Receiving Feedback
High School Diploma -
Jeddah International School
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