Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Tawanda Nhunhama

Calgary,AB

Summary

Attentive driver committed to safety and accuracy in high-volume order delivery. Monitors workload and prioritises critical tasks to meet tight deadlines. Strong record of customer satisfaction and positive feedback.

Overview

19
19
years of professional experience

Work history

Delivery driver (5 Ton Truck)

Ikea (Metro Chain Supply)
Edmonton, Alberta
07.2024 - 08.2025
  • Completed deliveries with smile and patient, personalised service.
  • Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
  • Safely loaded and unloaded packages with zero material damage.
  • Applied personal road knowledge and GPS application to set shortest routes.
  • Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
  • Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
  • Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
  • Carried heavy items to customers' desired location using best moving and handling practices.
  • Maintained clean, well-functioning vehicle through regular attention and care.
  • Loaded and unloaded merchandise at stores and vendor locations, working safely and efficiently to limit disruption to other road users.
  • Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
  • Submitted required documentation upon journey completion.
  • Communicated clearly with dispatch centre about route changes and customer issues.
  • Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.

Delivery driver

Warren Park Logistics
Edmonton, Alberta
01.2023 - 07.2024
  • Loaded and unloaded vehicles safely, preventing injuries or accidents.
  • Partook in training sessions regularly improving knowledge of safety protocols and procedures.
  • Maintained vehicle cleanliness for a professional appearance.
  • Resolved customer complaints effectively, restoring trust in the service provided.
  • Coordinated delivery schedules for optimum time management.
  • Assisted in warehouse organisation to streamline packing process.
  • Handled fragile items carefully, resulting in zero damage complaints.
  • Ensured safety by regular vehicle inspections and maintenance.
  • Carried out minor vehicle repairs, minimising downtime for maintenance services.
  • Adhered strictly to traffic laws whilst on duty reducing penalties incurred due to traffic violations.
  • Verified each delivery against shipping instructions before delivering to customers.
  • Selected most appropriate route, accounting for weather and road closures.
  • Regularly updated control centre on location and availability .

Driver

Ornyx Distributors
Long islands, United States of America
01.2021 - 12.2023
  • Manually loaded and unloaded heavy parcels, safely lifting heavy objects.
  • Acquired signatures and completed delivery forms for age-restricted and tracked items for compliance with sign-off procedures.
  • Maintained log of all deliveries and related information for reference and confirmation.
  • Located residential and commercial spaces quickly to meet delivery deadlines.
  • Checked stock met customer requirements before delivery.
  • Used local road knowledge to achieve faster deliveries compared to previous averages.
  • Operated delivery vehicles safely and in adherence with road safety regulations.
  • Worked efficiently with focus to improve average delivery times.
  • Responded to and resolved delivery-related complaints and concerns.
  • Exceeded customer satisfaction targets, scoring highly on in-app ratings.
  • Provided special care in delivering fragile and hazardous products.
  • Collected and returned unwanted stock to storage.

Food and Beverage Manager

Etihad Airways
Abu Dhabi, United Arab Emirates
04.2015 - 11.2020
  • Plan, forecast and execute food and beverage orders
  • Process at least 10customer complaints patiently a day
  • Plan alternative recipes for customers with special dietary needs
  • Communicate and build strong relationships with guests especially in premium cabins such as Residence, first and Business class Ensure full compliance with all relevant food, hygiene, health and safety regulations Developing and improving existing relationships with guests on the Etihad guest frequent flyer program
  • Making sure 22 staff members are acting professional at all times, carrying the brand with pride and always striving towards an exceptional customer experience
  • Responsible for onboard sale(duty-free, ancillary, seat upgrade) and ensure stock count is recorded and sales targets achieved
  • Acted as Etihad Airway's liaison to high profile guests and VIP clients in handling their highly sensitive privacy and financial information

Restaurant Manager

Tribes/Meat
Dubai, United Arab Emirates
06.2010 - 11.2014
  • Restaurant manager in a 300- seater steakhouse restaurant, part of an international chain of restaurants under FoodFund International Planning menus
  • Producing staff roasters
  • Ensure Compliance with licensing, hygiene and health and safety legislation/guidelines
  • Dealing with daily restaurant cash ups Relationship building between clients, prospective clients as well as administrative duties
  • Conducting F&B, service , upselling and other training to line staff
  • Conducting leadership trainings to team leaders and head waiters
  • Supervising all admin work
  • Liaising with the Head Chef in order to achieve ultimate food and beverage costs
  • Supervising day to day operations
  • Assisting the General manager to prepare yearly budgets.

Floor Manager

Pronto Italian Deli
Johannesburg, South Africa
01.2007 - 05.2010
  • Reduced staff turnover by 70% in 1 year.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
  • Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Reduced labour costs by 60% while maintaining excellent service and profit levels.
  • Encouraged feedback from restaurant customers, using insights to implement positive process changes.

Education

Certificate of Higher Education - Leadership and Management

City & Guilds College,

A-Levels - Business Studies

Niagara Catholic School
Toronto, Ontario

Skills

  • Route planning
  • Fast loading and unloading
  • Customer service
  • Manual lifting
  • Complaint handling
  • Service orientated
  • Mileage record management
  • Road safety regulation knowledge
  • Vehicle Planned Preventative Maintenance
  • Customer communication
  • Vehicle recovery
  • Roadside assistance
  • Incident management
  • Preventive maintenance

Languages

English

Timeline

Delivery driver (5 Ton Truck)

Ikea (Metro Chain Supply)
07.2024 - 08.2025

Delivery driver

Warren Park Logistics
01.2023 - 07.2024

Driver

Ornyx Distributors
01.2021 - 12.2023

Food and Beverage Manager

Etihad Airways
04.2015 - 11.2020

Restaurant Manager

Tribes/Meat
06.2010 - 11.2014

Floor Manager

Pronto Italian Deli
01.2007 - 05.2010

Certificate of Higher Education - Leadership and Management

City & Guilds College,

A-Levels - Business Studies

Niagara Catholic School

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Tawanda Nhunhama