Tawana Masawi
Caledonia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to secure a job opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
4
4
years of professional experience
Work History
Crew Trainer
McDonald’s
11.2022 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Received an award for Employee of The Month.
Cashier Supervisor
Shoppers Drug Mart
07.2021 - 10.2021
- Quickly and accurately counted drawers at start and end of each shift.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
Yard Assistant
Albion Golf Cars
06.2020 - 08.2020
- Participated in daily operations including opening and closing.
- Ensured all areas are neat and tidy.
- Assisted with the movement of golf cars.
- Cleaned and washed golf cars on a daily basis.
- Kept golf cars organized and ready to go for transport.
Education
Bachelor of Arts - Legal Studies
University of Waterloo
Kitchener, ON09.2025
High School Diploma -
Father John Redmond
Toronto, ON06.2021
Skills
- Business Communications
- Customer service
- Employee Training
- POS Systems
- Processing payments
- Time Management
- Store Opening and Closing
- Decision-Making
- Computer Proficiency
- Basic Mathematics
- Critical Thinking
- Team Building and Motivation
Accomplishments
Employee of the Month at Mcdonald's in 2023.
Promoted to Crew Trainer from Crew Member.
Timeline
Crew Trainer
McDonald’s
11.2022 - Current
Cashier Supervisor
Shoppers Drug Mart
07.2021 - 10.2021
Yard Assistant
Albion Golf Cars
06.2020 - 08.2020
Bachelor of Arts - Legal Studies
University of Waterloo
High School Diploma -
Father John Redmond
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