Tawana Fisher
Los Angeles
Summary
Dynamic and motivated Shuttle Bus Driver with extensive experience at ABM Industries, excelling in customer service and safety compliance. Proven ability to manage schedules and communicate effectively with dispatch. Skilled in performing safety checks and providing assistance to passengers, ensuring a seamless travel experience. Strong problem-solving and interpersonal skills enhance service delivery.
Overview
25
25
years of professional experience
Work History
Airport Shuttle Bus Driver
ABM Industries
Los Angeles
09.2024 - 05.2025
- Greeted passengers and provided customer service at the airport.
- Responded promptly to customer inquiries about routes, schedules, fares.
- Performed daily safety checks of the shuttle bus prior to each shift.
- Prepared trip reports detailing route taken, stops made, number of passengers transported.
Shuttle Bus Driver
USC
Los Angeles
03.2022 - 05.2024
- Drove shuttle buses on scheduled routes, following designated timetables and route plans.
- Communicated regularly with dispatch regarding changes in route or schedule due to weather or other factors impacting travel times.
- Checked oil levels and tire pressure on a regular basis during shifts.
- Provided assistance with wheelchair loading and unloading when requested by passengers.
Shuttle Driver
Peak Performance
Los Angeles
08.2021 - 01.2022
- Transport disabled adults to and from their programs, jobs and school
Bus Operator
LA DOT-MV Transportation
Los Angeles
11.2019 - 07.2021
- Provided excellent public relations and transportation services to the community, following all guidelines and traffic laws; Read and follow route sheets.
Customer Service Rep.
Westlake Financial Svs
Los Angeles
10.2017 - 05.2018
- Canceled Secure One Warranty and opened Auto Insurance and Gap Insurance claims. Provided the necessary documents needed to process the gap claims. Took inbound calls to troubleshoot questions and concerns brought up by customers.
Customer Service/Call Center
Nordstromrack.com
Los Angeles
11.2015 - 04.2017
- Create, manage, or automate orders or invoices, receive and process payments from customers, using electronic transaction services, issue refunds. Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods.
Driver
Lyft
Los Angeles
12.2013 - 11.2015
- Follow relevant safety regulations and state laws governing vehicle operation and ensure that passengers follow safety regulations. Arrange to pick up particular customers or groups and drop them off at their destination.
Sales Rep
Prime Construction
Los Angeles
08.2013 - 11.2013
- Engage potential customers with scripted pitch to promote home improvement, explain product services & prices.
Caregiver
Blessed Hands
Los Angeles
04.2012 - 07.2013
Hairstylist
Giovanni’s
Los Angeles
07.2008 - 04.2012
Volunteer
McBride Special Center
Culver City
12.2001 - 12.2008
Clerk
Select Staffing
Los Angeles
05.2005 - 06.2008
Shift Manager
Five Star Parking
Los Angeles
07.2005 - 03.2006
Bus Operator
Metro
Los Angeles
09.2000 - 07.2005
- Provide excellent public relations as well as transportation services to the community of Los Angeles. Follow guidelines as well as traffic laws, and read and follow route sheets.
Education
High School Graduate -
Van Nuys High School
Van Nuys, CASkills
- Excellent communication skills: listening, speaking, and writing; Friendly and personable
- High level of motivation and initiative; Good time management skills and multitasking
- Greet customers and ascertain what each customer wants or needs
- Confer with customers to provide information about products or services
- Complete contract forms, prepare change of address records, or issue services
- Refer unresolved customer grievances to designated departments
- Determine charges for services requested, collect deposits or payments, or arrange
- Obtain and examine all relevant information to assess validity of complaints
- Compare disputed merchandise with original requisitions and information
- Recommend improvements in products, packaging, shipping, service, or billing methods
- Describe merchandise and explain use, operation, and care
- Recommend, select, and help locate or obtain merchandise based on customer needs
- Compute sales prices, total purchases, and receive and process cash or credit payment
Timeline
Airport Shuttle Bus Driver
ABM Industries
09.2024 - 05.2025
Shuttle Bus Driver
USC
03.2022 - 05.2024
Shuttle Driver
Peak Performance
08.2021 - 01.2022
Bus Operator
LA DOT-MV Transportation
11.2019 - 07.2021
Customer Service Rep.
Westlake Financial Svs
10.2017 - 05.2018
Customer Service/Call Center
Nordstromrack.com
11.2015 - 04.2017
Driver
Lyft
12.2013 - 11.2015
Sales Rep
Prime Construction
08.2013 - 11.2013
Caregiver
Blessed Hands
04.2012 - 07.2013
Hairstylist
Giovanni’s
07.2008 - 04.2012
Shift Manager
Five Star Parking
07.2005 - 03.2006
Clerk
Select Staffing
05.2005 - 06.2008
Volunteer
McBride Special Center
12.2001 - 12.2008
Bus Operator
Metro
09.2000 - 07.2005
High School Graduate -
Van Nuys High School
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