Tawana Adams
Adelanto,CA
Summary
Perceptive Customer Service Manager who cultivates positive customer relationships through clear and helpful communication while using sound judgment paired with the ability to resolve problems tactfully and diplomatically. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Brookfield Properties operated by CBRE
08.2022 - Current
- Developed strong, professional relationships with tenants by delivering exemplary service and engagement
- Coordinated building events
- Managed and scheduled vendors work in accordance to budgeted projects
- Coordinated general maintenance and repairs to keep facilities operational and attractive
- Managed day-to-day activities involving tenants, subcontractors and property management
- Oversaw daily operations, maintenance and administration of various properties
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery
- Contract management and tenant service agreements
- Responsible for completing purchase orders and uploading contracts to portal
- Invoice coding via Yardi and P2P
- Responsible for monthly budget, accruals and variance reports
- Coordinate tenant move-ins and move outs according to lease terms
Account Manager
Allied Universal
09.2020 - 08.2022
- Supervise staff of 30+ Security Personnel
- Vendor Management for all Security projects
- Responsible for department work orders via Angus
- Responsible for day-to-day operations and handle all tenant inquiries
- Assessed company security risks and developed actionable solutions to be presented to management
- Communicate with all building departments for all security matters and building projects
- Meet frequently with the Building Management team to discuss goals of the department and bring awareness to any arising issues
- Developed and implemented training methods to promote improved officer performance
- Set and managed security policies covering operations
- Planned and Organized Annual Fire Drills/Floor Warden Trainings
- Managed and maintained security budget
Assistant Account Manager
Allied Universal
12.2013 - 09.2020
- Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate
- Reviewed and edited incident reports, ensuring reports meet company and industry standards
- Coordinated vendors for security systems and equipment maintenance
- Facilitated tenant liaison
- Directed security response to emergencies
- Completed payroll via Win Team
- Interview and effectively on-boarded new security officers
- Submit billing via Angus for access card request, dock and freight reservations
- Anticipated clients' needs by staying in touch on regular basis.
Education
General Studies
El Camino College
Redondo Beach, CA2004
High School Diploma -
Lynwood High School
Lynwood, CA06.2002
Skills
- Exceptional interpersonal communication
- Excellent time management skills
- Effective problem solver
- Property management
- Property tours and inspections
- Property inspections
- Facilities management
- Decision-making
- Strategic planning
- Vendor management
Certification
- Department Homeland Security (DHS) Surveillance Detection Certificate
- LAFD Community Emergency Response Team (CERT), Certification 2015
- First Aid/CPR/AED Certification
- Management of Aggressive Behavior
Timeline
Assistant Property Manager
Brookfield Properties operated by CBRE
08.2022 - Current
Account Manager
Allied Universal
09.2020 - 08.2022
Assistant Account Manager
Allied Universal
12.2013 - 09.2020
- Department Homeland Security (DHS) Surveillance Detection Certificate
- LAFD Community Emergency Response Team (CERT), Certification 2015
- First Aid/CPR/AED Certification
- Management of Aggressive Behavior
General Studies
El Camino College
High School Diploma -
Lynwood High School
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