TAVON LINTON
NEWMARKET,ON
Summary
Dynamic individual with a proven ability to drive sales growth, foster strong customer relationships, and identify customer needs. Possesses extensive knowledge of products and services. Excels in developing effective strategies to secure deals and enhance overall customer satisfaction.
Overview
10
10
years of professional experience
Work History
Inside Sales Representative
Future Buildings
12.2022 - Current
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed incoming inquiries from customers regarding products, services, pricing and availability.
- Developed positive and collaborative relationships with peers, customers and company managers.
- Identified upselling opportunities to increase average sale size.
- Achieved sales goals with aligned targets through execution of sales initiatives.
- Cold-called potential customers to build relationships and increase sales.
- Maintained an organized database of prospects and current customers including contact information and purchase histories.
- Utilized a consultative selling approach to identify customer needs and recommend appropriate solutions.
- Leveraged CRM software to track leads, manage accounts, analyze trends and optimize sales processes.
- Monitored competitor trends and market shifts to maintain company relevance.
- Highlighted new products and company promotions during sales pitches.
- Developed comprehensive presentations outlining the value of company's products and services for prospective buyers.
- Identified decision makers within customer or prospect organizations to start sales process.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
Sales Associate
Gate stone co
10.2021 - 01.2022
- Demonstrated excellent customer service skills when dealing with client inquiries
- Communicated product features, advantages, and benefits to customers
- Developed and maintained relationships with customers to ensure repeat business
- Utilized persuasive communication techniques to close deals quickly and efficiently
- Developed and maintained strong customer relationships and networks within designated sales territory
- Managed customer accounts by providing accurate information on product availability and pricing
- Advised clients regarding accounts, pricing schedules, and financing options
- Attended scheduled training sessions, department meetings, and company events to build expertise and promote company image
- Resolved escalated customer inquiries with professionalism and efficiency
- Conducted regular meetings with the team to ensure adherence to company policies and procedures
- Developed effective communication channels between customers, staff, management, vendors
- Managed day-to-day operations of the department including scheduling and resource allocation
- Utilized CRM tools and other technologies to enhance overall user experience and engagement.
Customer Support Supervisor
Greenworks tools
10.2017 - 05.2021
- Provided comprehensive customer service and support to resolve technical issues in a timely manner
- Generated reports on key performance indicators related to customer service operations
- Performed root cause analysis on recurring problems and created action plans accordingly
- Resolved escalated complaints and answered questions regarding policies and procedures
- Successfully handled high-volume calls from delinquent customers
- Provided excellent customer service while following collections procedures
- Assisted customers with making payments via credit cards or electronic transfers
- Developed strong communication skills to negotiate payment plans with customers
- Utilized problem-solving techniques to resolve customer disputes quickly and efficiently
- Maintained accurate records of collection activities in the database system
- Analyzed customer financials for potential solutions to delinquency issues
- Executed collection calls and correspondence to solicit payment on overdue account balances
- Negotiated with customers to reach payment agreements
- Scheduled meetings with management to review customer accounts for proposed collection methods
- Recorded information about the financial status of customers and the status of collection efforts.
Collections Agent
Allied international
01.2015 - 01.2017
- Dedicated to customer service excellence and high service demands
- Maintained a friendly and welcoming environment for all customers
- Excellent interpersonal skills with the ability to build and maintain rapport with others
- Demonstrated effective conflict management skills
- Ensured all backroom areas are clean, maintained, and to company standards
- Reliably completed merchandise pricing and markdowns
- Processed freight while ensuring items are properly stored in the backroom
- Made and received customer telephone calls regarding existing accounts
- Consulted with customers to evaluate needs and determine the best options
- Highly motivated and driven, achieving monthly set goals and targets
- Delivered prepared scripts in a timely effective manner with results with customers
- Built customer loyalty relationships daily
- Achieved a customer satisfaction rating of 90% within 4 months, exceeding corporate target.
Education
Ontario Secondary School Diploma -
Sir Frederick Banting
London, Ontario06.2014
Skills
- Customer Service
- Goal-oriented mindset
- Objection handling
- Sales strategy development
- CRM proficiency
- Cold-calling
- Organized and Efficient
- Relationship Building
- Product Knowledge
- Client Relationship Management
- Sales closing
- B2C Sales
References
References available upon request
Languages
English
Native or Bilingual
Timeline
Inside Sales Representative
Future Buildings
12.2022 - Current
Sales Associate
Gate stone co
10.2021 - 01.2022
Customer Support Supervisor
Greenworks tools
10.2017 - 05.2021
Collections Agent
Allied international
01.2015 - 01.2017
Ontario Secondary School Diploma -
Sir Frederick Banting
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