Tavleen Bakshi

• Lead end-to-end administration of incentive compensation programs, ensuring accuracy, compliance, and timely payouts across departments.

• Resolved employee compensation inquiries with a 95% first-contact resolution rate, enhancing internal satisfaction.

• Fostered strong partnerships with HR, Payroll, and external vendors to ensure seamless collaboration and data integrity.

• Assisted in process improvements through automation initiatives, reducing manual work and increasing team productivity.

• Delivered training programs for new employees, contributing to faster onboarding and stronger team cohesion.

• Contributed to the social committee in planning internal events for the team.

• Performed advanced calculations for payroll, bonuses, and special compensation, supporting $20M in bi-weekly payouts for Mortgage Specialists.

• Collaborated with HRIT to streamline workflows and resolve system inefficiencies.

• Developed comprehensive documentation for payroll processes, resulting in increased clarity and reduced errors.

• Maintained ongoing coverage for team operations, demonstrating reliability and adaptability in a dynamic HR environment.

• Strengthened cross-functional collaboration by initiating improvements in compensation accuracy and reporting.

• Delivered exceptional client service by building rapport and addressing inquiries with professionalism and empathy.

• Demonstrated expertise in underwriting and regulatory compliance, drafting and updating policies as a Level 2 Underwriter.

• Participated in a pilot project to test new systems and training materials, later used for onboarding peers.

• Supported the retention team in client outreach initiatives, contributing to improved customer loyalty metrics.

• Resolved customer concerns with empathy and speed, imporving client satisfaction and repeat business.

• Balanced responsibilities between sales floor and service desk, supporting team operations and meeting KPIs.

• Acted as senior representative in manager’s absence, coordinating daily workflows and staff assignments.

• Contributed to the employee voice team, planning internal events and facilitating feedback loops with leadership.