Tavia Gravett
Rancho Palos Verdes
Summary
Certified Pharmacy Technician with extensive experience in specialty and retail pharmacy operations. Demonstrates leadership in supervising teams, optimizing workflows, and ensuring compliance with regulations. Recognized for resolving complex patient issues while delivering exceptional customer service in high-volume environments.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Pharmacy Services Lead
BioPlus Specialty Infusion
Torrance
10.2024 - Current
- Continued performing the same core responsibilities following company acquisition.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Pharmacy Tech/Warehouse Supervisor
Kroger Specialty Infusion
Torrance
06.2022 - 10.2024
- Led and trained pharmacy technicians and shipping department to ensure timely prescription fulfillment and compliance with company policies.
- Provided technical direction, guidance, and resources to pharmacy technicians, customers, clients, and pharmacy services associates.
- Interpret and resolve highly complex issues including patient phone calls
- Monitor inventory to ensure workflow remains uninterrupted
- Assist with quarterly inventory audits and maintain records
- Participate in daily workflow pulling drug and supply as needed
- Coordinated shipping and logistics operations, achieving on-time delivery of products.
- Ensure shipping operations support the achievement of customer service goals
- Schedule FedEx/UPS/USPS deliveries and pickups
- Process delivery ticket tracking, monitoring and exceptions through carrier's electronic system
- Assist with Clean Room documentation
- Write performance reviews for team
- Ensured adherence to HIPAA regulations to protect patient information and privacy.
Pharmacy Technician
CVS Pharmacy
Lomita
06.2009 - 06.2022
- Providing superior customer service
- Fill/Read and Type prescriptions
- Identify drug schedules/answering heavy volume of in-bound calls, and making calls to customers
- Vaccinate patients (moderna, flu, shingrix, etc).
- Administered Covid tests to patients using Epic System for efficient record-keeping
- Applied mathematical calculations for accurate dosage measurements./day supply
- Prepare medication for patients through mixing, counting pills, and labeling bottles
- Prepare and send out prescriptions for delivery
- Managed 3rd party billing, including TARs for medi-cal and requested drug authorizations
- Ordering medication through outside vendor and warehouse
- Assisted in inventory management and checked in stock for accurate medication availability
- Do scheduling for pharmacy staff
- Knowledge of Federal/State laws
- Inventory Specialist from 7/2016-1/2018
- Lead Pharmacy Technician from 1/2018-6/2022
- Identified trade and generic medication options for patients.
Education
License -
Pharmacy Technician Program Harbor Occupational Center
San Pedro, CA01-2008
Diploma -
San Pedro High School
San Pedro, CA01-2003
Skills
- Pharmaceutical regulations
- HIPAA
- ICD-10
- Electronic Health Records
- Insurance Verification
- Prior authorization
- Specialty pharmacy
- Prescription Processing
- Quality assurance
- Inventory control
- Microsoft office (Word, Excel, Outlook)
- Team leadership
- Problem solving
- Attention to detail
- Inventory control
Certification
- Pharmacy Technician license, 06/01/09, Present
- Ptcb certified, 05/01/09, Present
Timeline
Pharmacy Services Lead
BioPlus Specialty Infusion
10.2024 - Current
Pharmacy Tech/Warehouse Supervisor
Kroger Specialty Infusion
06.2022 - 10.2024
Pharmacy Technician
CVS Pharmacy
06.2009 - 06.2022
License -
Pharmacy Technician Program Harbor Occupational Center
Diploma -
San Pedro High School