Taven Grossett
Mississauga,ON
Summary
Results-driven professional with extensive experience in the hospitality industry. Skilled in training staff, managing service flow, menu knowledge, and ensuring customer satisfaction. Ready to leverage strong leadership and multitasking abilities to drive team success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head Host / Head Food Runner
The Keg Steakhouse + Bar - Mississauga Northwest
Mississauga, Ontario
01.2023 - 08.2025
- Trained new host staff on policies, procedures, operations, and supervised host staff in customer service best practices.
- Communicated with kitchen and waitstaff to facilitate timely food delivery.
- Handled guest inquiries, coordinated reservations, and resolved issues to maintain satisfaction levels.
- Handled cash transactions accurately.
- Managed, calculated, and distributed all staff's weekly gratuities.
- Utilized POS system to process payments quickly and accurately.
- Coordinated seating arrangements to ensure maximum occupancy.
- Monitored dining area regarding server capacity to provide accurate wait times and to ensure timely seating and service delivery.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted guests, gathered information to seat groups, presented menus, or placed them on the waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Notified servers and managers of large groups to prepare seating in advance.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Assisted staff by serving food and beverages or bussing tables.
Barback
The Keg Steakhouse + Bar - Mississauga Northwest
Mississauga, Ontario
06.2022 - 02.2023
- Supported bartenders by preparing garnishes and stocking supplies.
- Maintained cleanliness of bar area and ensured proper sanitation practices.
- Assisted in managing inventory by restocking bottles and glassware as needed.
- Monitored customer needs and communicated requests to bartenders promptly.
- Ensured compliance with health regulations while handling food and beverages.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Consistently checked inventory levels and communicated needs to management team.
- Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
- Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
- Took food and drinks to bar and table customers.
- Sliced and pitted fruit used to garnish drinks.
- Helped prepare mixed drinks using proper measurements and techniques.
- Cleaned up spills and brought replacement items to tables.
Busser
The Keg Steakhouse + Bar - Mississauga Northwest
Mississauga, Ontario
09.2021 - 09.2022
- Maintained cleanliness of dining areas and ensured prompt table turnover.
- Prepared dining areas for service by setting tables and arranging seating.
- Removed dirty dishes and utensils promptly to keep tables tidy.
- Communicated effectively with team members to coordinate service flow.
- Bussed and reset tables in an orderly fashion.
- Maintained a friendly attitude towards customers at all times.
- Wiped down and cleaned chairs, booths, and highchairs.
- Took initiative to help others whenever necessary.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Provided assistance to other bussers or waitstaff when needed.
- Performed closing duties such as resetting tables, and tidying service areas to prepare for the next day.
Education
Some College (No Degree) - Bachelor of Educational Studies
Ontario Tech University
Oshawa, ONSkills
- Guest relations
- Cash handling
- Customer relationship management
- Team collaboration
- Time management
- Adaptability
- Strong leadership
- Multitasking ability
- Menu memorization
Certification
Smart Serve Certificate
References
References available upon request.
Timeline
Head Host / Head Food Runner
The Keg Steakhouse + Bar - Mississauga Northwest
01.2023 - 08.2025
Barback
The Keg Steakhouse + Bar - Mississauga Northwest
06.2022 - 02.2023
Busser
The Keg Steakhouse + Bar - Mississauga Northwest
09.2021 - 09.2022
Some College (No Degree) - Bachelor of Educational Studies
Ontario Tech University